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Examining the Antecedents and Consequences of Employee Engagement on Temporary Agency Workers in a Partner-led Environment / SIAN RODERICK

Swansea University Author: SIAN RODERICK

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DOI (Published version): 10.23889/SUthesis.63664

Abstract

The recent Covid-19 pandemic highlighted the increasing reliance of organisations on temporary agency workers (TAWs) to survive in business environments that are characterised as being temporal, unpredictable, and cyclical. Temporary workforces are growing in popularity as it offers flexibility and...

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Published: Swansea, Wales, UK 2023
Institution: Swansea University
Degree level: Doctoral
Degree name: Ph.D
Supervisor: Dennehy, Denis., Davies, Gareth H. and Williams, Michael D.
URI: https://cronfa.swan.ac.uk/Record/cronfa63664
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At the same time, the recruitment industry has witnessed significant growth and heightened competition to source reliable, high-quality TAWs as this niche cohort of the workforce underpin the successful performance and outcomes of both agency and client.Despite the increasing number of TAWs and their significant contributions to sustaining competitive advantage and economic growth, extant literature on employee engagement of TAWs to date is rather limited. Also, what research does exist is rather limited as seminal research focused on employee engagement of full time employees, rather than any rigorous examination of engagement with TAWs who operate in turbulent and constantly changing ‘real world’ business environments.This study addresses this gap in knowledge by “examining employee engagement from the perspective of the TAWs to identify the influence and implications of job and organisation engagement”. This study draws on an exemplar case study of a well-known large UK retailer (i.e., The Client) that operates a distribution warehouse and employs TAWs who are sourced through three recruitment agencies.A review of seminal literature provides the theoretical base for the antecedents and proposed outcomes of employee engagement to inform the proposed research model to capture the perceptions of TAW engagement at The Client organisation. A self-completion questionnaire was completed by 277 TAWS and the research model was tested using partial least squares structural equation modelling (PLS-SEM) and SmartPLS v.4.The findings challenge two long-held assumptions about employee engagements First, job engagement and organisation engagement are two significantly distinct constructs that have implications for The Client organisation. 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spelling v2 63664 2023-06-19 Examining the Antecedents and Consequences of Employee Engagement on Temporary Agency Workers in a Partner-led Environment 738fe5994d26c58ab3157f239804f760 SIAN RODERICK SIAN RODERICK true false 2023-06-19 The recent Covid-19 pandemic highlighted the increasing reliance of organisations on temporary agency workers (TAWs) to survive in business environments that are characterised as being temporal, unpredictable, and cyclical. Temporary workforces are growing in popularity as it offers flexibility and independence for both employees and the employer (i.e., The Client). At the same time, the recruitment industry has witnessed significant growth and heightened competition to source reliable, high-quality TAWs as this niche cohort of the workforce underpin the successful performance and outcomes of both agency and client.Despite the increasing number of TAWs and their significant contributions to sustaining competitive advantage and economic growth, extant literature on employee engagement of TAWs to date is rather limited. Also, what research does exist is rather limited as seminal research focused on employee engagement of full time employees, rather than any rigorous examination of engagement with TAWs who operate in turbulent and constantly changing ‘real world’ business environments.This study addresses this gap in knowledge by “examining employee engagement from the perspective of the TAWs to identify the influence and implications of job and organisation engagement”. This study draws on an exemplar case study of a well-known large UK retailer (i.e., The Client) that operates a distribution warehouse and employs TAWs who are sourced through three recruitment agencies.A review of seminal literature provides the theoretical base for the antecedents and proposed outcomes of employee engagement to inform the proposed research model to capture the perceptions of TAW engagement at The Client organisation. A self-completion questionnaire was completed by 277 TAWS and the research model was tested using partial least squares structural equation modelling (PLS-SEM) and SmartPLS v.4.The findings challenge two long-held assumptions about employee engagements First, job engagement and organisation engagement are two significantly distinct constructs that have implications for The Client organisation. Second, experiences of employee engagement for TAWs differ from that of traditional employees as they are heavily reliant on The Client organisation’s ability to support, value and embed them into the workforce and wider mission of the organisation. E-Thesis Swansea, Wales, UK Employee engagement, temporary agency workers 26 5 2023 2023-05-26 10.23889/SUthesis.63664 A selection of content is redacted or is partially redacted from this thesis due to copyright restrictions and/or commercial sensitivity of content and/or to protect sensitive and personal information. COLLEGE NANME COLLEGE CODE Swansea University Dennehy, Denis., Davies, Gareth H. and Williams, Michael D. Doctoral Ph.D Swansea University 2023-10-03T16:00:34.2257958 2023-06-19T12:22:32.6191313 Faculty of Humanities and Social Sciences School of Management - Business Management SIAN RODERICK 1 63664__27880__5f06881d4a944c3394296cda6a745408.pdf 2023_Roderick_S.final.63664.pdf 2023-06-19T12:33:17.3484916 Output 3499741 application/pdf E-Thesis – open access true Copyright: The Author, Sian Roderick, 2023. Distributed under the terms of a Creative Commons Attribution 4.0 License (CC BY 4.0). true eng https://creativecommons.org/licenses/by/4.0/
title Examining the Antecedents and Consequences of Employee Engagement on Temporary Agency Workers in a Partner-led Environment
spellingShingle Examining the Antecedents and Consequences of Employee Engagement on Temporary Agency Workers in a Partner-led Environment
SIAN RODERICK
title_short Examining the Antecedents and Consequences of Employee Engagement on Temporary Agency Workers in a Partner-led Environment
title_full Examining the Antecedents and Consequences of Employee Engagement on Temporary Agency Workers in a Partner-led Environment
title_fullStr Examining the Antecedents and Consequences of Employee Engagement on Temporary Agency Workers in a Partner-led Environment
title_full_unstemmed Examining the Antecedents and Consequences of Employee Engagement on Temporary Agency Workers in a Partner-led Environment
title_sort Examining the Antecedents and Consequences of Employee Engagement on Temporary Agency Workers in a Partner-led Environment
author_id_str_mv 738fe5994d26c58ab3157f239804f760
author_id_fullname_str_mv 738fe5994d26c58ab3157f239804f760_***_SIAN RODERICK
author SIAN RODERICK
author2 SIAN RODERICK
format E-Thesis
publishDate 2023
institution Swansea University
doi_str_mv 10.23889/SUthesis.63664
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description The recent Covid-19 pandemic highlighted the increasing reliance of organisations on temporary agency workers (TAWs) to survive in business environments that are characterised as being temporal, unpredictable, and cyclical. Temporary workforces are growing in popularity as it offers flexibility and independence for both employees and the employer (i.e., The Client). At the same time, the recruitment industry has witnessed significant growth and heightened competition to source reliable, high-quality TAWs as this niche cohort of the workforce underpin the successful performance and outcomes of both agency and client.Despite the increasing number of TAWs and their significant contributions to sustaining competitive advantage and economic growth, extant literature on employee engagement of TAWs to date is rather limited. Also, what research does exist is rather limited as seminal research focused on employee engagement of full time employees, rather than any rigorous examination of engagement with TAWs who operate in turbulent and constantly changing ‘real world’ business environments.This study addresses this gap in knowledge by “examining employee engagement from the perspective of the TAWs to identify the influence and implications of job and organisation engagement”. This study draws on an exemplar case study of a well-known large UK retailer (i.e., The Client) that operates a distribution warehouse and employs TAWs who are sourced through three recruitment agencies.A review of seminal literature provides the theoretical base for the antecedents and proposed outcomes of employee engagement to inform the proposed research model to capture the perceptions of TAW engagement at The Client organisation. A self-completion questionnaire was completed by 277 TAWS and the research model was tested using partial least squares structural equation modelling (PLS-SEM) and SmartPLS v.4.The findings challenge two long-held assumptions about employee engagements First, job engagement and organisation engagement are two significantly distinct constructs that have implications for The Client organisation. Second, experiences of employee engagement for TAWs differ from that of traditional employees as they are heavily reliant on The Client organisation’s ability to support, value and embed them into the workforce and wider mission of the organisation.
published_date 2023-05-26T16:00:35Z
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