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It Works Better When I Do That: Interaction and Communication In Radiology Departments

Rory Clark, Tom Owen Orcid Logo, Matt Jones Orcid Logo, Martin Porcheron Orcid Logo, Phillip Wardle Orcid Logo

Proceedings of the 41st ACM International Conference on Design of Communication, Pages: 55 - 62

Swansea University Authors: Rory Clark, Tom Owen Orcid Logo, Matt Jones Orcid Logo

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DOI (Published version): 10.1145/3615335.3623011

Abstract

This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct...

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Published in: Proceedings of the 41st ACM International Conference on Design of Communication
ISBN: 979-8-4007-0336-2
Published: New York, NY, USA ACM 2023
URI: https://cronfa.swan.ac.uk/Record/cronfa64492
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Abstract: This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct a model of how a report is authored from an outsider perspective. These observations revealed that practitioners have a distinct way of interacting with speech recognition systems that is unlike traditional interaction with Voice User Interfaces, that there are a myriad of ways of communicating a result to peers that are dependent on context and tacit knowledge, and that reports are rarely completed without some form of cognitive interruption in the authoring stage. We finish by recommending a codified framework for guidance on communicating results that builds on evidence-based findings tailored specifically to radiology practitioners.
College: Faculty of Science and Engineering
Funders: This work was supported by Engineering and Physical Sciences Research Council grant EP/S021892/1
Start Page: 55
End Page: 62