Conference Paper/Proceeding/Abstract 444 views 53 downloads
It Works Better When I Do That: Interaction and Communication In Radiology Departments
Proceedings of the 41st ACM International Conference on Design of Communication, Pages: 55 - 62
Swansea University Authors:
Rory Clark, Tom Owen , Matt Jones
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DOI (Published version): 10.1145/3615335.3623011
Abstract
This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct...
Published in: | Proceedings of the 41st ACM International Conference on Design of Communication |
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ISBN: | 979-8-4007-0336-2 |
Published: |
New York, NY, USA
ACM
2023
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URI: | https://cronfa.swan.ac.uk/Record/cronfa64492 |
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2024-11-25T14:14:07Z |
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2024-04-16T13:32:40.4864611 v2 64492 2023-09-08 It Works Better When I Do That: Interaction and Communication In Radiology Departments 2098c6b90b67a75f8e7d5242e60e3ef4 Rory Clark Rory Clark true false 9c68c1446c7e729b181aa579b3661b55 0000-0002-5150-0246 Tom Owen Tom Owen true false 10b46d7843c2ba53d116ca2ed9abb56e 0000-0001-7657-7373 Matt Jones Matt Jones true false 2023-09-08 MACS This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct a model of how a report is authored from an outsider perspective. These observations revealed that practitioners have a distinct way of interacting with speech recognition systems that is unlike traditional interaction with Voice User Interfaces, that there are a myriad of ways of communicating a result to peers that are dependent on context and tacit knowledge, and that reports are rarely completed without some form of cognitive interruption in the authoring stage. We finish by recommending a codified framework for guidance on communicating results that builds on evidence-based findings tailored specifically to radiology practitioners. Conference Paper/Proceeding/Abstract Proceedings of the 41st ACM International Conference on Design of Communication 55 62 ACM New York, NY, USA 979-8-4007-0336-2 26 10 2023 2023-10-26 10.1145/3615335.3623011 COLLEGE NANME Mathematics and Computer Science School COLLEGE CODE MACS Swansea University External research funder(s) paid the OA fee (includes OA grants disbursed by the Library) This work was supported by Engineering and Physical Sciences Research Council grant EP/S021892/1 2024-04-16T13:32:40.4864611 2023-09-08T14:29:14.6435547 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Rory Clark 1 Tom Owen 0000-0002-5150-0246 2 Matt Jones 0000-0001-7657-7373 3 Martin Porcheron 0000-0003-3814-7174 4 Phillip Wardle 0009-0001-8827-1790 5 64492__28993__2ec91eaaa6b34077a745b80d206649de.pdf 64492.pdf 2023-11-13T10:57:53.2014035 Output 503954 application/pdf Version of Record true This work is licensed under a Creative Commons Attribution International 4.0 License. false eng http://creativecommons.org/licenses/by/4.0/ |
title |
It Works Better When I Do That: Interaction and Communication In Radiology Departments |
spellingShingle |
It Works Better When I Do That: Interaction and Communication In Radiology Departments Rory Clark Tom Owen Matt Jones |
title_short |
It Works Better When I Do That: Interaction and Communication In Radiology Departments |
title_full |
It Works Better When I Do That: Interaction and Communication In Radiology Departments |
title_fullStr |
It Works Better When I Do That: Interaction and Communication In Radiology Departments |
title_full_unstemmed |
It Works Better When I Do That: Interaction and Communication In Radiology Departments |
title_sort |
It Works Better When I Do That: Interaction and Communication In Radiology Departments |
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author |
Rory Clark Tom Owen Matt Jones |
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Rory Clark Tom Owen Matt Jones Martin Porcheron Phillip Wardle |
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Proceedings of the 41st ACM International Conference on Design of Communication |
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This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct a model of how a report is authored from an outsider perspective. These observations revealed that practitioners have a distinct way of interacting with speech recognition systems that is unlike traditional interaction with Voice User Interfaces, that there are a myriad of ways of communicating a result to peers that are dependent on context and tacit knowledge, and that reports are rarely completed without some form of cognitive interruption in the authoring stage. We finish by recommending a codified framework for guidance on communicating results that builds on evidence-based findings tailored specifically to radiology practitioners. |
published_date |
2023-10-26T08:35:11Z |
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11.051066 |