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It Works Better When I Do That: Interaction and Communication In Radiology Departments

Rory Clark, Tom Owen Orcid Logo, Matt Jones Orcid Logo, Martin Porcheron Orcid Logo, Phillip Wardle Orcid Logo

Proceedings of the 41st ACM International Conference on Design of Communication, Pages: 55 - 62

Swansea University Authors: Rory Clark, Tom Owen Orcid Logo, Matt Jones Orcid Logo

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DOI (Published version): 10.1145/3615335.3623011

Abstract

This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct...

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Published in: Proceedings of the 41st ACM International Conference on Design of Communication
ISBN: 979-8-4007-0336-2
Published: New York, NY, USA ACM 2023
URI: https://cronfa.swan.ac.uk/Record/cronfa64492
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spelling v2 64492 2023-09-08 It Works Better When I Do That: Interaction and Communication In Radiology Departments 2098c6b90b67a75f8e7d5242e60e3ef4 Rory Clark Rory Clark true false 9c68c1446c7e729b181aa579b3661b55 0000-0002-5150-0246 Tom Owen Tom Owen true false 10b46d7843c2ba53d116ca2ed9abb56e 0000-0001-7657-7373 Matt Jones Matt Jones true false 2023-09-08 SCS This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct a model of how a report is authored from an outsider perspective. These observations revealed that practitioners have a distinct way of interacting with speech recognition systems that is unlike traditional interaction with Voice User Interfaces, that there are a myriad of ways of communicating a result to peers that are dependent on context and tacit knowledge, and that reports are rarely completed without some form of cognitive interruption in the authoring stage. We finish by recommending a codified framework for guidance on communicating results that builds on evidence-based findings tailored specifically to radiology practitioners. Conference Paper/Proceeding/Abstract Proceedings of the 41st ACM International Conference on Design of Communication 55 62 ACM New York, NY, USA 979-8-4007-0336-2 26 10 2023 2023-10-26 10.1145/3615335.3623011 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University External research funder(s) paid the OA fee (includes OA grants disbursed by the Library) This work was supported by Engineering and Physical Sciences Research Council grant EP/S021892/1 2024-04-16T13:32:40.4864611 2023-09-08T14:29:14.6435547 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Rory Clark 1 Tom Owen 0000-0002-5150-0246 2 Matt Jones 0000-0001-7657-7373 3 Martin Porcheron 0000-0003-3814-7174 4 Phillip Wardle 0009-0001-8827-1790 5 64492__28993__2ec91eaaa6b34077a745b80d206649de.pdf 64492.pdf 2023-11-13T10:57:53.2014035 Output 503954 application/pdf Version of Record true This work is licensed under a Creative Commons Attribution International 4.0 License. false eng http://creativecommons.org/licenses/by/4.0/
title It Works Better When I Do That: Interaction and Communication In Radiology Departments
spellingShingle It Works Better When I Do That: Interaction and Communication In Radiology Departments
Rory Clark
Tom Owen
Matt Jones
title_short It Works Better When I Do That: Interaction and Communication In Radiology Departments
title_full It Works Better When I Do That: Interaction and Communication In Radiology Departments
title_fullStr It Works Better When I Do That: Interaction and Communication In Radiology Departments
title_full_unstemmed It Works Better When I Do That: Interaction and Communication In Radiology Departments
title_sort It Works Better When I Do That: Interaction and Communication In Radiology Departments
author_id_str_mv 2098c6b90b67a75f8e7d5242e60e3ef4
9c68c1446c7e729b181aa579b3661b55
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author_id_fullname_str_mv 2098c6b90b67a75f8e7d5242e60e3ef4_***_Rory Clark
9c68c1446c7e729b181aa579b3661b55_***_Tom Owen
10b46d7843c2ba53d116ca2ed9abb56e_***_Matt Jones
author Rory Clark
Tom Owen
Matt Jones
author2 Rory Clark
Tom Owen
Matt Jones
Martin Porcheron
Phillip Wardle
format Conference Paper/Proceeding/Abstract
container_title Proceedings of the 41st ACM International Conference on Design of Communication
container_start_page 55
publishDate 2023
institution Swansea University
isbn 979-8-4007-0336-2
doi_str_mv 10.1145/3615335.3623011
publisher ACM
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hierarchy_parent_id facultyofscienceandengineering
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department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
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description This paper investigates patterns of communication and interaction in radiology departments by utilising ethnographic and ethnomethodological techniques. We conducted 12 sessions of observations with accompanying interviews in the practitioners natural working environment, and used this to construct a model of how a report is authored from an outsider perspective. These observations revealed that practitioners have a distinct way of interacting with speech recognition systems that is unlike traditional interaction with Voice User Interfaces, that there are a myriad of ways of communicating a result to peers that are dependent on context and tacit knowledge, and that reports are rarely completed without some form of cognitive interruption in the authoring stage. We finish by recommending a codified framework for guidance on communicating results that builds on evidence-based findings tailored specifically to radiology practitioners.
published_date 2023-10-26T13:32:37Z
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