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Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations

Jinhua Zhang Orcid Logo, Rong Huang, Beilei Huang, Tao Xu, Guoqing Zhao Orcid Logo

Cornell Hospitality Quarterly

Swansea University Author: Guoqing Zhao Orcid Logo

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DOI (Published version): 10.1177/19389655241226563

Abstract

Dyadic leader–follower relationships play a significant role in sustainable development of labor-intensive and service-oriented organizations. The purpose of this study is to assess employees’ motivation and outcomes of developing and maintaining high-quality supervisor–subordinate guanxi in Chinese...

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Published in: Cornell Hospitality Quarterly
ISSN: 1938-9655 1938-9663
Published: SAGE Publications 2024
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa65515
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Abstract: Dyadic leader–follower relationships play a significant role in sustainable development of labor-intensive and service-oriented organizations. The purpose of this study is to assess employees’ motivation and outcomes of developing and maintaining high-quality supervisor–subordinate guanxi in Chinese hotels. A survey was undertaken in four- or five-star hotels, with a total of 318 matched employees-supervisor completed responses used for data analysis, which was conducted using SPSS Statistics and SmartPLS. The study’s results show that affection and obligation significantly motivate employees to develop and maintain supervisor–subordinate guanxi, which in turn contributes to the desirable task performance delivery and supervisor autonomy support. Furthermore, the study confirms the mediating roles of supervisor–subordinate guanxi and task performance. This work extends guanxi research and is among the first to identify why hotel employees are motivated to develop and maintain high-quality supervisor–subordinate guanxi based on the contextualization of self-determination theory and Chinese cultural elements.
Keywords: motivation; supervisor–subordinate guanxi; task performance; supervisor autonomy support; Chinese hotel operations
College: Faculty of Humanities and Social Sciences

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