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Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations

Jinhua Zhang Orcid Logo, Rong Huang, Beilei Huang, Tao Xu, Guoqing Zhao

Cornell Hospitality Quarterly

Swansea University Author: Guoqing Zhao

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DOI (Published version): 10.1177/19389655241226563

Abstract

Dyadic leader–follower relationships play a significant role in sustainable development of labor-intensive and service-oriented organizations. The purpose of this study is to assess employees’ motivation and outcomes of developing and maintaining high-quality supervisor–subordinate guanxi in Chinese...

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Published in: Cornell Hospitality Quarterly
ISSN: 1938-9655 1938-9663
Published: SAGE Publications 2024
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URI: https://cronfa.swan.ac.uk/Record/cronfa65515
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first_indexed 2024-01-27T13:48:17Z
last_indexed 2024-01-27T13:48:17Z
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spelling v2 65515 2024-01-27 Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations 2ff29aa347835abe2af6d98fa89064b4 Guoqing Zhao Guoqing Zhao true false 2024-01-27 BBU Dyadic leader–follower relationships play a significant role in sustainable development of labor-intensive and service-oriented organizations. The purpose of this study is to assess employees’ motivation and outcomes of developing and maintaining high-quality supervisor–subordinate guanxi in Chinese hotels. A survey was undertaken in four- or five-star hotels, with a total of 318 matched employees-supervisor completed responses used for data analysis, which was conducted using SPSS Statistics and SmartPLS. The study’s results show that affection and obligation significantly motivate employees to develop and maintain supervisor–subordinate guanxi, which in turn contributes to the desirable task performance delivery and supervisor autonomy support. Furthermore, the study confirms the mediating roles of supervisor–subordinate guanxi and task performance. This work extends guanxi research and is among the first to identify why hotel employees are motivated to develop and maintain high-quality supervisor–subordinate guanxi based on the contextualization of self-determination theory and Chinese cultural elements. Journal Article Cornell Hospitality Quarterly 0 SAGE Publications 1938-9655 1938-9663 motivation; supervisor–subordinate guanxi; task performance; supervisor autonomy support; Chinese hotel operations 27 1 2024 2024-01-27 10.1177/19389655241226563 COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2024-03-19T19:54:36.2407689 2024-01-27T13:44:11.1104324 Faculty of Humanities and Social Sciences School of Management - Business Management Jinhua Zhang 0000-0002-0182-4306 1 Rong Huang 2 Beilei Huang 3 Tao Xu 4 Guoqing Zhao 5 65515__29484__3c513c0f44854220bce6188c97f5cfe0.pdf zhang-et-al-2024-employee-motivation-and-outcomes-of-developing-and-maintaining-high-quality-supervisor-subordinate.pdf 2024-01-27T13:47:45.1492619 Output 255850 application/pdf Version of Record true © The Author(s) 2024. This article is distributed under the terms of the Creative Commons Attribution 4.0 Lficense true eng https://creativecommons.org/licenses/by/4.0/
title Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations
spellingShingle Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations
Guoqing Zhao
title_short Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations
title_full Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations
title_fullStr Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations
title_full_unstemmed Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations
title_sort Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations
author_id_str_mv 2ff29aa347835abe2af6d98fa89064b4
author_id_fullname_str_mv 2ff29aa347835abe2af6d98fa89064b4_***_Guoqing Zhao
author Guoqing Zhao
author2 Jinhua Zhang
Rong Huang
Beilei Huang
Tao Xu
Guoqing Zhao
format Journal article
container_title Cornell Hospitality Quarterly
container_volume 0
publishDate 2024
institution Swansea University
issn 1938-9655
1938-9663
doi_str_mv 10.1177/19389655241226563
publisher SAGE Publications
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
description Dyadic leader–follower relationships play a significant role in sustainable development of labor-intensive and service-oriented organizations. The purpose of this study is to assess employees’ motivation and outcomes of developing and maintaining high-quality supervisor–subordinate guanxi in Chinese hotels. A survey was undertaken in four- or five-star hotels, with a total of 318 matched employees-supervisor completed responses used for data analysis, which was conducted using SPSS Statistics and SmartPLS. The study’s results show that affection and obligation significantly motivate employees to develop and maintain supervisor–subordinate guanxi, which in turn contributes to the desirable task performance delivery and supervisor autonomy support. Furthermore, the study confirms the mediating roles of supervisor–subordinate guanxi and task performance. This work extends guanxi research and is among the first to identify why hotel employees are motivated to develop and maintain high-quality supervisor–subordinate guanxi based on the contextualization of self-determination theory and Chinese cultural elements.
published_date 2024-01-27T19:54:34Z
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score 11.017797

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