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Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV
Information, Volume: 9, Issue: 10, Start page: 259
Swansea University Author:
Fernando Maestre Avila
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Copyright: 2018 by the authors. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license
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DOI (Published version): 10.3390/info9100259
Abstract
Research is scarce on how direct and indirect support seeking strategies affect support exchange in online health communities. Moreover, prior research has relied mostly on content analysis of forum posts at the post level. In order to generate a more fine-grained analysis of support exchange, we co...
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ISSN: | 2078-2489 |
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MDPI AG
2018
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URI: | https://cronfa.swan.ac.uk/Record/cronfa65692 |
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v2 65692 2024-02-25 Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV 43d98107a270a6fedc198bffeb80ac5b 0000-0002-5403-9387 Fernando Maestre Avila Fernando Maestre Avila true false 2024-02-25 SCS Research is scarce on how direct and indirect support seeking strategies affect support exchange in online health communities. Moreover, prior research has relied mostly on content analysis of forum posts at the post level. In order to generate a more fine-grained analysis of support exchange, we conducted content analysis at the utterance level, taking directness of support seeking, quality of provision, forum type, and seeker gender into account. Our analysis of four popular online support forums for people living with human immunodeficiency virus found that type of support sought and provided, support seeking strategy, and quality of emotional support provision differed in care provider/formal forums versus social/informal forums. Interestingly, indirect support seeking tended to elicit more supportive emotional responses than direct support seeking strategies in all forums; we account for this in terms of type of support sought. Practical implications for online support communities are discussed. Journal Article Information 9 10 259 MDPI AG 2078-2489 support seeking; social support; HIV; HIV support; online health communities; online forums: stigmatized populations; computer-mediated communication; content analysis 20 10 2018 2018-10-20 10.3390/info9100259 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University Another institution paid the OA fee This research received no external funding. 2024-03-26T11:00:08.0114374 2024-02-25T13:47:20.0529308 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Fernando Maestre Avila 0000-0002-5403-9387 1 Susan Herring 2 Aehong Min 3 Ciabhan Connelly 4 Patrick Shih 5 65692__29849__9d7c9778029d4d1898328e83799d1a1d.pdf 65692.VOR.pdf 2024-03-26T10:57:09.1758936 Output 303729 application/pdf Version of Record true Copyright: 2018 by the authors. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license true eng http://creativecommons.org/licenses/by/4.0/ |
title |
Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV |
spellingShingle |
Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV Fernando Maestre Avila |
title_short |
Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV |
title_full |
Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV |
title_fullStr |
Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV |
title_full_unstemmed |
Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV |
title_sort |
Where and How to Look for Help Matters: Analysis of Support Exchange in Online Health Communities for People Living with HIV |
author_id_str_mv |
43d98107a270a6fedc198bffeb80ac5b |
author_id_fullname_str_mv |
43d98107a270a6fedc198bffeb80ac5b_***_Fernando Maestre Avila |
author |
Fernando Maestre Avila |
author2 |
Fernando Maestre Avila Susan Herring Aehong Min Ciabhan Connelly Patrick Shih |
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Journal article |
container_title |
Information |
container_volume |
9 |
container_issue |
10 |
container_start_page |
259 |
publishDate |
2018 |
institution |
Swansea University |
issn |
2078-2489 |
doi_str_mv |
10.3390/info9100259 |
publisher |
MDPI AG |
college_str |
Faculty of Science and Engineering |
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facultyofscienceandengineering |
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Faculty of Science and Engineering |
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facultyofscienceandengineering |
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Faculty of Science and Engineering |
department_str |
School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science |
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description |
Research is scarce on how direct and indirect support seeking strategies affect support exchange in online health communities. Moreover, prior research has relied mostly on content analysis of forum posts at the post level. In order to generate a more fine-grained analysis of support exchange, we conducted content analysis at the utterance level, taking directness of support seeking, quality of provision, forum type, and seeker gender into account. Our analysis of four popular online support forums for people living with human immunodeficiency virus found that type of support sought and provided, support seeking strategy, and quality of emotional support provision differed in care provider/formal forums versus social/informal forums. Interestingly, indirect support seeking tended to elicit more supportive emotional responses than direct support seeking strategies in all forums; we account for this in terms of type of support sought. Practical implications for online support communities are discussed. |
published_date |
2018-10-20T11:00:05Z |
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1794586239564775424 |
score |
11.021648 |