Journal article 121 views 11 downloads
ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions
Marianna Sigala,
Keng-Boon Ooi,
Garry Wei-Han Tan,
Eugene Cheng-Xi Aw,
Huei Cham,
Yogesh Dwivedi 
,
Werner Kunz,
Kate Letheren,
Anubhav Mishra,
Rebekah Russell-Bennett,
Jochen Wirtz
,
Werner Kunz,
Kate Letheren,
Anubhav Mishra,
Rebekah Russell-Bennett,
Jochen Wirtz
Journal of Service Theory and Practice
Swansea University Author:
Yogesh Dwivedi
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Abstract
ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions
| Published in: | Journal of Service Theory and Practice |
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| Published: |
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa66092 |
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| College: |
Faculty of Humanities and Social Sciences |
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