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ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions

Marianna Sigala, Keng-Boon Ooi, Garry Wei-Han Tan, Eugene Cheng-Xi Aw, Huei Cham, Yogesh Dwivedi Orcid Logo, Werner Kunz, Kate Letheren, Anubhav Mishra, Rebekah Russell-Bennett, Jochen Wirtz

Journal of Service Theory and Practice

Swansea University Author: Yogesh Dwivedi Orcid Logo

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Published in: Journal of Service Theory and Practice
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URI: https://cronfa.swan.ac.uk/Record/cronfa66092
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first_indexed 2024-04-21T06:54:12Z
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spelling v2 66092 2024-04-19 ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2024-04-19 CBAE Journal Article Journal of Service Theory and Practice 0 0 0 0001-01-01 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2024-06-26T13:13:35.7055676 2024-04-19T14:53:01.2676700 Faculty of Humanities and Social Sciences School of Management - Business Management Marianna Sigala 1 Keng-Boon Ooi 2 Garry Wei-Han Tan 3 Eugene Cheng-Xi Aw 4 Huei Cham 5 Yogesh Dwivedi 0000-0002-5547-9990 6 Werner Kunz 7 Kate Letheren 8 Anubhav Mishra 9 Rebekah Russell-Bennett 10 Jochen Wirtz 11 66092__30100__d3ef8418d6fa4b1996153c67de3c3999.pdf JSTP-Opinon paper.pdf 2024-04-21T07:54:00.2891505 Output 213430 application/pdf Accepted Manuscript true Author accepted manuscript document released under the terms of a Creative Commons CC-BY licence using the Swansea University Research Publications Policy (rights retention). true eng https://creativecommons.org/licenses/by/4.0/deed.en
title ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions
spellingShingle ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions
Yogesh Dwivedi
title_short ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions
title_full ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions
title_fullStr ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions
title_full_unstemmed ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions
title_sort ChatGPT and the Service Industry: Investigating Opportunities, Challenges, and Future Research Directions
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Marianna Sigala
Keng-Boon Ooi
Garry Wei-Han Tan
Eugene Cheng-Xi Aw
Huei Cham
Yogesh Dwivedi
Werner Kunz
Kate Letheren
Anubhav Mishra
Rebekah Russell-Bennett
Jochen Wirtz
format Journal article
container_title Journal of Service Theory and Practice
institution Swansea University
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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active_str 0
published_date 0001-01-01T13:13:34Z
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