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Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

Parul Gupta, Apeksha Hooda, Anand Jeyaraj Orcid Logo, Jonathan J.M. Seddon, Yogesh Dwivedi Orcid Logo

Information Systems Frontiers

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.1007/s10796-024-10497-8

Abstract

Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the fi...

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Published in: Information Systems Frontiers
ISSN: 1387-3326 1572-9419
Published: Springer Science and Business Media LLC 2024
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URI: https://cronfa.swan.ac.uk/Record/cronfa66512
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Abstract: Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.
Keywords: E-government Trust; Perceived Privacy and Security; Perceived risk; Trust in Internet; Trust in Government
College: Faculty of Humanities and Social Sciences
Funders: No funding was received for conducting this study.

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