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Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach
Australasian Journal of Information Systems, Volume: 27
Swansea University Author: Yogesh Dwivedi
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Copyright: © 2023 authors. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits noncommercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited.
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DOI (Published version): 10.3127/ajis.v27i0.4079
Abstract
E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government t...
| Published in: | Australasian Journal of Information Systems |
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| ISSN: | 1449-8618 |
| Published: |
Australian Journal of Information Systems
2023
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| Online Access: |
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa63162 |
| Abstract: |
E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future. |
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| Keywords: |
Information system success, e-government trust, MASEM, Meta-analysis, SEM, Meta-analytic structural equation modeling |
| College: |
Faculty of Humanities and Social Sciences |