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Leveraging Knowledge Cafes to enhance the international student experience

Desireé Cranfield Orcid Logo, Venter, IM, John Mulyata Orcid Logo

10th Knowledge Management and Intellectual Capital Excellence Awards: AN Anthology of Case Histories, Pages: 1 - 20

Swansea University Authors: Desireé Cranfield Orcid Logo, John Mulyata Orcid Logo

Abstract

The MSc Management programme at Swansea University has experienced dramatic student growth in recent years, accompanied by a shift in its student demographic. The programme now boasts a predominantly international student body, with a significant number of students from Nigerian and India, as well a...

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Published in: 10th Knowledge Management and Intellectual Capital Excellence Awards: AN Anthology of Case Histories
ISBN: 978-1-917204-08-8 978-1-917204-09-05
Published: Reading Academic Conferences International LTD 2024
URI: https://cronfa.swan.ac.uk/Record/cronfa67685
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spelling v2 67685 2024-09-13 Leveraging Knowledge Cafes to enhance the international student experience 3f8fe4194470d374d18e4738089a6ab1 0000-0002-3082-687X Desireé Cranfield Desireé Cranfield true false c9fc9e38e97a5a693c4f605e110b13dc 0000-0001-7494-9022 John Mulyata John Mulyata true false 2024-09-13 CBAE The MSc Management programme at Swansea University has experienced dramatic student growth in recent years, accompanied by a shift in its student demographic. The programme now boasts a predominantly international student body, with a significant number of students from Nigerian and India, as well as, from the United States, Canada, Europe and other parts of Africa and Asia. This rapid influx of international students posed a unique set of challenges for both staff and students, necessitating a comprehensive understanding of cultural differences and nuances to ensure an enriched student experience. To address aspects of these challenges, the MSc Management programme team introduced drop-in conversational sessions and Knowledge Cafés designed to facilitate the sharing of experiences, cultures, and norms. These initiatives aimed to bridge gaps in understanding the British academic system and culture, offering a platform for students and staff to discuss their experiences and expectations. Despite some implementation difficulties, these cafés proved beneficial, thanks in part to the collaboration with the student experience team, who managed promotion, administration, and funding. Feedback from these Cafés has been overwhelmingly positive, with learning outcomes evaluated through Qualtrics surveys and immediate actions taken based on the results. This case study underscores the importance of innovative, culturally sensitive approaches in managing rapid international student growth and highlights how informal spaces for conversation can enhance the student experience and foster shared practices and understanding. Book chapter 10th Knowledge Management and Intellectual Capital Excellence Awards: AN Anthology of Case Histories 1 20 Academic Conferences International LTD Reading 978-1-917204-08-8 978-1-917204-09-05 Knowledge Cafes, International Students, Higher Education, Cultural awareness 6 9 2024 2024-09-06 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University Not Required 2024-09-13T14:56:25.6413985 2024-09-13T13:23:42.1442892 Faculty of Humanities and Social Sciences School of Management - Business Management Desireé Cranfield 0000-0002-3082-687X 1 Venter, IM 2 John Mulyata 0000-0001-7494-9022 3
title Leveraging Knowledge Cafes to enhance the international student experience
spellingShingle Leveraging Knowledge Cafes to enhance the international student experience
Desireé Cranfield
John Mulyata
title_short Leveraging Knowledge Cafes to enhance the international student experience
title_full Leveraging Knowledge Cafes to enhance the international student experience
title_fullStr Leveraging Knowledge Cafes to enhance the international student experience
title_full_unstemmed Leveraging Knowledge Cafes to enhance the international student experience
title_sort Leveraging Knowledge Cafes to enhance the international student experience
author_id_str_mv 3f8fe4194470d374d18e4738089a6ab1
c9fc9e38e97a5a693c4f605e110b13dc
author_id_fullname_str_mv 3f8fe4194470d374d18e4738089a6ab1_***_Desireé Cranfield
c9fc9e38e97a5a693c4f605e110b13dc_***_John Mulyata
author Desireé Cranfield
John Mulyata
author2 Desireé Cranfield
Venter, IM
John Mulyata
format Book chapter
container_title 10th Knowledge Management and Intellectual Capital Excellence Awards: AN Anthology of Case Histories
container_start_page 1
publishDate 2024
institution Swansea University
isbn 978-1-917204-08-8
978-1-917204-09-05
publisher Academic Conferences International LTD
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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description The MSc Management programme at Swansea University has experienced dramatic student growth in recent years, accompanied by a shift in its student demographic. The programme now boasts a predominantly international student body, with a significant number of students from Nigerian and India, as well as, from the United States, Canada, Europe and other parts of Africa and Asia. This rapid influx of international students posed a unique set of challenges for both staff and students, necessitating a comprehensive understanding of cultural differences and nuances to ensure an enriched student experience. To address aspects of these challenges, the MSc Management programme team introduced drop-in conversational sessions and Knowledge Cafés designed to facilitate the sharing of experiences, cultures, and norms. These initiatives aimed to bridge gaps in understanding the British academic system and culture, offering a platform for students and staff to discuss their experiences and expectations. Despite some implementation difficulties, these cafés proved beneficial, thanks in part to the collaboration with the student experience team, who managed promotion, administration, and funding. Feedback from these Cafés has been overwhelmingly positive, with learning outcomes evaluated through Qualtrics surveys and immediate actions taken based on the results. This case study underscores the importance of innovative, culturally sensitive approaches in managing rapid international student growth and highlights how informal spaces for conversation can enhance the student experience and foster shared practices and understanding.
published_date 2024-09-06T14:56:24Z
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score 11.028798

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