Conference Paper/Proceeding/Abstract 403 views 200 downloads
Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
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Alisha Ghaju ,
May Hang ,
Fernando Maestre Avila ,
Ji Youn Shin
CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems, Pages: 1 - 19
Swansea University Author:
Fernando Maestre Avila
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DOI (Published version): 10.1145/3706598.3713782
Abstract
Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients in socially marginalized communities, especially developing c...
| Published in: | CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems |
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| ISBN: | 9798400713941 |
| Published: |
New York, NY, United States
Association for Computing Machinery (ACM)
2025
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa69855 |
| Abstract: |
Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients in socially marginalized communities, especially developing countries, and applied identified factors to technology development. However, there is limited understanding of how providers work with patients from immigrant populations in a developed country. By conducting semi-structured interviews with 15 providers working with patients from an immigrant community with unique cultural characteristics, we identified providers’ effective communication strategies, including acknowledgment, community involvement, gradual care, and adaptive communication practices (i.e., adjusting the communication style). Based on our findings, we highlight cultural competence and discuss design implications for technologies to support health communication in immigrant communities. Our suggestions propose approaches for HCI researchers to identify practical, contextualized cultural competence for their health technology design. |
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| Keywords: |
healthcare, marginalized community, immigrant, health technology, communication, patients, providers |
| College: |
Faculty of Science and Engineering |
| Funders: |
This work was supported by the University of Minnesota’s Social Justice Impact Grant. |
| Start Page: |
1 |
| End Page: |
19 |