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Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients

Zhanming Chen Orcid Logo, Alisha Ghaju Orcid Logo, May Hang Orcid Logo, Fernando Maestre Avila Orcid Logo, Ji Youn Shin Orcid Logo

CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems, Pages: 1 - 19

Swansea University Author: Fernando Maestre Avila Orcid Logo

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DOI (Published version): 10.1145/3706598.3713782

Abstract

Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients in socially marginalized communities, especially developing c...

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Published in: CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
ISBN: 9798400713941
Published: New York, NY, United States Association for Computing Machinery (ACM) 2025
URI: https://cronfa.swan.ac.uk/Record/cronfa69855
first_indexed 2025-06-30T14:13:11Z
last_indexed 2025-07-01T05:28:39Z
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spelling 2025-06-30T15:18:10.9057023 v2 69855 2025-06-30 Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients 43d98107a270a6fedc198bffeb80ac5b 0000-0002-5403-9387 Fernando Maestre Avila Fernando Maestre Avila true false 2025-06-30 MACS Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients in socially marginalized communities, especially developing countries, and applied identified factors to technology development. However, there is limited understanding of how providers work with patients from immigrant populations in a developed country. By conducting semi-structured interviews with 15 providers working with patients from an immigrant community with unique cultural characteristics, we identified providers’ effective communication strategies, including acknowledgment, community involvement, gradual care, and adaptive communication practices (i.e., adjusting the communication style). Based on our findings, we highlight cultural competence and discuss design implications for technologies to support health communication in immigrant communities. Our suggestions propose approaches for HCI researchers to identify practical, contextualized cultural competence for their health technology design. Conference Paper/Proceeding/Abstract CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems 1 19 Association for Computing Machinery (ACM) New York, NY, United States 9798400713941 healthcare, marginalized community, immigrant, health technology, communication, patients, providers 25 4 2025 2025-04-25 10.1145/3706598.3713782 COLLEGE NANME Mathematics and Computer Science School COLLEGE CODE MACS Swansea University Other This work was supported by the University of Minnesota’s Social Justice Impact Grant. 2025-06-30T15:18:10.9057023 2025-06-30T14:43:52.2654424 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Zhanming Chen 0000-0002-9913-7239 1 Alisha Ghaju 0009-0003-0870-4088 2 May Hang 0009-0006-8809-679X 3 Fernando Maestre Avila 0000-0002-5403-9387 4 Ji Youn Shin 0000-0003-4978-3897 5 69855__34630__812d2fabdbd34131aa380efead1022fc.pdf 69855.VOR.pdf 2025-06-30T15:13:52.1325125 Output 812910 application/pdf Version of Record true © 2025 Copyright held by the owner/author(s). This work is licensed under a Creative Commons Attribution-NoDerivs 4.0 International License. true eng https://creativecommons.org/licenses/by-nd/4.0/
title Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
spellingShingle Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
Fernando Maestre Avila
title_short Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
title_full Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
title_fullStr Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
title_full_unstemmed Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
title_sort Designing Health Technologies for Immigrant Communities: Exploring Healthcare Providers' Communication Strategies with Patients
author_id_str_mv 43d98107a270a6fedc198bffeb80ac5b
author_id_fullname_str_mv 43d98107a270a6fedc198bffeb80ac5b_***_Fernando Maestre Avila
author Fernando Maestre Avila
author2 Zhanming Chen
Alisha Ghaju
May Hang
Fernando Maestre Avila
Ji Youn Shin
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container_title CHI '25: Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
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publishDate 2025
institution Swansea University
isbn 9798400713941
doi_str_mv 10.1145/3706598.3713782
publisher Association for Computing Machinery (ACM)
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hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
document_store_str 1
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description Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients in socially marginalized communities, especially developing countries, and applied identified factors to technology development. However, there is limited understanding of how providers work with patients from immigrant populations in a developed country. By conducting semi-structured interviews with 15 providers working with patients from an immigrant community with unique cultural characteristics, we identified providers’ effective communication strategies, including acknowledgment, community involvement, gradual care, and adaptive communication practices (i.e., adjusting the communication style). Based on our findings, we highlight cultural competence and discuss design implications for technologies to support health communication in immigrant communities. Our suggestions propose approaches for HCI researchers to identify practical, contextualized cultural competence for their health technology design.
published_date 2025-04-25T05:25:02Z
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