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Emotional antecedents and outcomes of service recovery
Kristen Riscinto Kozub,
Martin Anthony O’Neill,
Adrian Palmer
Journal of Services Marketing, Volume: 28, Issue: 3, Pages: 233 - 243
Swansea University Author: Adrian Palmer
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DOI (Published version): 10.1108/jsm-08-2012-0147
Abstract
Emotional antecedents and outcomes of service recovery
| Published in: | Journal of Services Marketing |
|---|---|
| ISSN: | 0887-6045 |
| Published: |
Emerald
2014
|
| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa14738 |
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| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Issue: |
3 |
| Start Page: |
233 |
| End Page: |
243 |