Journal article 311 views
Emotional antecedents and outcomes of service recovery
Kristen Riscinto Kozub,
Martin Anthony O’Neill,
Adrian Palmer
Journal of Services Marketing, Volume: 28, Issue: 3, Pages: 233 - 243
Swansea University Author: Adrian Palmer
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DOI (Published version): 10.1108/jsm-08-2012-0147
Abstract
Emotional antecedents and outcomes of service recovery
Published in: | Journal of Services Marketing |
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ISSN: | 0887-6045 |
Published: |
Emerald
2014
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Online Access: |
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URI: | https://cronfa.swan.ac.uk/Record/cronfa14738 |
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2013-07-23T12:12:51Z |
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2023-01-11T13:44:42Z |
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2022-11-03T13:34:55.0953187 v2 14738 2013-04-25 Emotional antecedents and outcomes of service recovery e508405c78d7aa3b6f7c3ab41a557536 Adrian Palmer Adrian Palmer true false 2013-04-25 Journal Article Journal of Services Marketing 28 3 233 243 Emerald 0887-6045 6 5 2014 2014-05-06 10.1108/jsm-08-2012-0147 COLLEGE NANME COLLEGE CODE Swansea University 2022-11-03T13:34:55.0953187 2013-04-25T11:24:29.9467286 Faculty of Humanities and Social Sciences School of Management - Business Management Kristen Riscinto Kozub 1 Martin Anthony O’Neill 2 Adrian Palmer 3 |
title |
Emotional antecedents and outcomes of service recovery |
spellingShingle |
Emotional antecedents and outcomes of service recovery Adrian Palmer |
title_short |
Emotional antecedents and outcomes of service recovery |
title_full |
Emotional antecedents and outcomes of service recovery |
title_fullStr |
Emotional antecedents and outcomes of service recovery |
title_full_unstemmed |
Emotional antecedents and outcomes of service recovery |
title_sort |
Emotional antecedents and outcomes of service recovery |
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e508405c78d7aa3b6f7c3ab41a557536 |
author_id_fullname_str_mv |
e508405c78d7aa3b6f7c3ab41a557536_***_Adrian Palmer |
author |
Adrian Palmer |
author2 |
Kristen Riscinto Kozub Martin Anthony O’Neill Adrian Palmer |
format |
Journal article |
container_title |
Journal of Services Marketing |
container_volume |
28 |
container_issue |
3 |
container_start_page |
233 |
publishDate |
2014 |
institution |
Swansea University |
issn |
0887-6045 |
doi_str_mv |
10.1108/jsm-08-2012-0147 |
publisher |
Emerald |
college_str |
Faculty of Humanities and Social Sciences |
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facultyofhumanitiesandsocialsciences |
hierarchy_top_title |
Faculty of Humanities and Social Sciences |
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facultyofhumanitiesandsocialsciences |
hierarchy_parent_title |
Faculty of Humanities and Social Sciences |
department_str |
School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management |
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published_date |
2014-05-06T03:16:53Z |
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11.02167 |