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Emotional antecedents and outcomes of service recovery

Kristen Riscinto Kozub, Martin Anthony O’Neill, Adrian Palmer

Journal of Services Marketing, Volume: 28, Issue: 3, Pages: 233 - 243

Swansea University Author: Adrian Palmer

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DOI (Published version): 10.1108/jsm-08-2012-0147

Published in: Journal of Services Marketing
ISSN: 0887-6045
Published: Emerald 2014
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URI: https://cronfa.swan.ac.uk/Record/cronfa14738
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spelling 2022-11-03T13:34:55.0953187 v2 14738 2013-04-25 Emotional antecedents and outcomes of service recovery e508405c78d7aa3b6f7c3ab41a557536 Adrian Palmer Adrian Palmer true false 2013-04-25 Journal Article Journal of Services Marketing 28 3 233 243 Emerald 0887-6045 6 5 2014 2014-05-06 10.1108/jsm-08-2012-0147 COLLEGE NANME COLLEGE CODE Swansea University 2022-11-03T13:34:55.0953187 2013-04-25T11:24:29.9467286 Faculty of Humanities and Social Sciences School of Management - Business Management Kristen Riscinto Kozub 1 Martin Anthony O’Neill 2 Adrian Palmer 3
title Emotional antecedents and outcomes of service recovery
spellingShingle Emotional antecedents and outcomes of service recovery
Adrian Palmer
title_short Emotional antecedents and outcomes of service recovery
title_full Emotional antecedents and outcomes of service recovery
title_fullStr Emotional antecedents and outcomes of service recovery
title_full_unstemmed Emotional antecedents and outcomes of service recovery
title_sort Emotional antecedents and outcomes of service recovery
author_id_str_mv e508405c78d7aa3b6f7c3ab41a557536
author_id_fullname_str_mv e508405c78d7aa3b6f7c3ab41a557536_***_Adrian Palmer
author Adrian Palmer
author2 Kristen Riscinto Kozub
Martin Anthony O’Neill
Adrian Palmer
format Journal article
container_title Journal of Services Marketing
container_volume 28
container_issue 3
container_start_page 233
publishDate 2014
institution Swansea University
issn 0887-6045
doi_str_mv 10.1108/jsm-08-2012-0147
publisher Emerald
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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published_date 2014-05-06T03:25:02Z
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