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Journal article 852 views 232 downloads

Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study

Mohammad Alamgir Hossain, Yogesh Dwivedi Orcid Logo

Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 661 - 674

Swansea University Author: Yogesh Dwivedi Orcid Logo

DOI (Published version): 10.1080/14783363.2013.870783

Published in: Total Quality Management & Business Excellence
Published: 2015
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Item Description: "Published online: 08 Jan 2014"
College: Faculty of Humanities and Social Sciences
Issue: 5-6
Start Page: 661
End Page: 674