Journal article 445 views 101 downloads
Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study / Yogesh, Dwivedi
Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 661 - 674
Swansea University Author: Yogesh, Dwivedi
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DOI (Published version): 10.1080/14783363.2013.870783
Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study
|Published in:||Total Quality Management & Business Excellence|
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"Published online: 08 Jan 2014"
School of Management