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Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers

Anchal Gupta, Rajesh Kumar Singh, K. Mathiyazhagan Orcid Logo, Pradeep Kumar Suri, Yogesh Dwivedi Orcid Logo

The International Journal of Logistics Management, Volume: 34, Issue: 6, Pages: 1858 - 1889

Swansea University Author: Yogesh Dwivedi Orcid Logo

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Published in: The International Journal of Logistics Management
ISSN: 0957-4093
Published: Emerald 2023
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Keywords: Logistics service providers, service quality, customer satisfaction, structural equation modelling
College: Faculty of Humanities and Social Sciences
Issue: 6
Start Page: 1858
End Page: 1889