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Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers

Anchal Gupta, Rajesh Kumar Singh, K. Mathiyazhagan Orcid Logo, Pradeep Kumar Suri, Yogesh Dwivedi

The International Journal of Logistics Management, Volume: 34, Issue: 6, Pages: 1858 - 1889

Swansea University Author: Yogesh Dwivedi

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DOI (Published version): 10.1108/ijlm-02-2022-0084

Published in: The International Journal of Logistics Management
ISSN: 0957-4093
Published: Emerald 2023
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URI: https://cronfa.swan.ac.uk/Record/cronfa60084
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last_indexed 2024-11-14T12:16:40Z
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spelling 2024-06-05T16:12:23.4663516 v2 60084 2022-05-25 Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers d154596e71b99ad1285563c8fdd373d7 Yogesh Dwivedi Yogesh Dwivedi true false 2022-05-25 Journal Article The International Journal of Logistics Management 34 6 1858 1889 Emerald 0957-4093 Logistics service providers, service quality, customer satisfaction, structural equation modelling 1 12 2023 2023-12-01 10.1108/ijlm-02-2022-0084 COLLEGE NANME COLLEGE CODE Swansea University 2024-06-05T16:12:23.4663516 2022-05-25T13:03:03.4910488 Faculty of Humanities and Social Sciences School of Management - Business Management Anchal Gupta 1 Rajesh Kumar Singh 2 K. Mathiyazhagan 0000-0002-2340-7394 3 Pradeep Kumar Suri 4 Yogesh Dwivedi 5 60084__24174__24026228c3bf4eb6aa0f2042df626ac9.pdf 15 April IJLM manuscript.pdf 2022-05-25T13:06:00.5750548 Output 525586 application/pdf Accepted Manuscript true 2022-07-01T00:00:00.0000000 Distributed under the terms of a Creative Commons Attribution Non Commercial 4.0 License (CC BY-NC 4.0). true eng https://creativecommons.org/licenses/by-nc/4.0/legalcode
title Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
spellingShingle Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
Yogesh Dwivedi
title_short Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
title_full Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
title_fullStr Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
title_full_unstemmed Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
title_sort Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Anchal Gupta
Rajesh Kumar Singh
K. Mathiyazhagan
Pradeep Kumar Suri
Yogesh Dwivedi
format Journal article
container_title The International Journal of Logistics Management
container_volume 34
container_issue 6
container_start_page 1858
publishDate 2023
institution Swansea University
issn 0957-4093
doi_str_mv 10.1108/ijlm-02-2022-0084
publisher Emerald
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
published_date 2023-12-01T14:14:18Z
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