Journal article 725 views 632 downloads
Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
The International Journal of Logistics Management, Volume: 34, Issue: 6, Pages: 1858 - 1889
Swansea University Author:
Yogesh Dwivedi
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DOI (Published version): 10.1108/ijlm-02-2022-0084
Abstract
Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers
Published in: | The International Journal of Logistics Management |
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ISSN: | 0957-4093 |
Published: |
Emerald
2023
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Online Access: |
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URI: | https://cronfa.swan.ac.uk/Record/cronfa60084 |
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Keywords: |
Logistics service providers, service quality, customer satisfaction, structural equation modelling |
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College: |
Faculty of Humanities and Social Sciences |
Issue: |
6 |
Start Page: |
1858 |
End Page: |
1889 |