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Journal article 817 views 280 downloads

Developing and validating a hierarchical model of service quality of retail banks

Mohammad Alamgir Hossain, Yogesh Dwivedi Orcid Logo, Sarah Binte Naseem

Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 534 - 549

Swansea University Author: Yogesh Dwivedi Orcid Logo

DOI (Published version): 10.1080/14783363.2013.856545

Published in: Total Quality Management & Business Excellence
Published: 2015
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College: Faculty of Humanities and Social Sciences
Issue: 5-6
Start Page: 534
End Page: 549