Journal article 451 views
Developing and validating a hierarchical model of service quality of retail banks / Yogesh, Dwivedi
Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 534 - 549
Swansea University Author: Yogesh, Dwivedi
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DOI (Published version): 10.1080/14783363.2013.856545
Developing and validating a hierarchical model of service quality of retail banks
|Published in:||Total Quality Management & Business Excellence|
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