Journal article 1181 views 388 downloads
Developing and validating a hierarchical model of service quality of retail banks
Mohammad Alamgir Hossain,
Yogesh Dwivedi 
,
Sarah Binte Naseem
,
Sarah Binte Naseem
Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 534 - 549
Swansea University Author:
Yogesh Dwivedi
-
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DOI (Published version): 10.1080/14783363.2013.856545
Abstract
Developing and validating a hierarchical model of service quality of retail banks
| Published in: | Total Quality Management & Business Excellence |
|---|---|
| Published: |
2015
|
| URI: | https://cronfa.swan.ac.uk/Record/cronfa21521 |
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| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Issue: |
5-6 |
| Start Page: |
534 |
| End Page: |
549 |