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Developing and validating a hierarchical model of service quality of retail banks / Mohammad Alamgir Hossain; Yogesh K. Dwivedi; Sarah Binte Naseem

Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 534 - 549

Swansea University Author: Dwivedi, Yogesh

DOI (Published version): 10.1080/14783363.2013.856545

Published in: Total Quality Management & Business Excellence
Published: 2015
URI: https://cronfa.swan.ac.uk/Record/cronfa21521
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first_indexed 2015-05-19T02:03:18Z
last_indexed 2018-02-09T04:59:09Z
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title Developing and validating a hierarchical model of service quality of retail banks
spellingShingle Developing and validating a hierarchical model of service quality of retail banks
Dwivedi, Yogesh
title_short Developing and validating a hierarchical model of service quality of retail banks
title_full Developing and validating a hierarchical model of service quality of retail banks
title_fullStr Developing and validating a hierarchical model of service quality of retail banks
title_full_unstemmed Developing and validating a hierarchical model of service quality of retail banks
title_sort Developing and validating a hierarchical model of service quality of retail banks
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Dwivedi, Yogesh
author Dwivedi, Yogesh
author2 Mohammad Alamgir Hossain
Yogesh K. Dwivedi
Sarah Binte Naseem
format Journal article
container_title Total Quality Management & Business Excellence
container_volume 26
container_issue 5-6
container_start_page 534
publishDate 2015
institution Swansea University
doi_str_mv 10.1080/14783363.2013.856545
college_str School of Management
hierarchytype
hierarchy_top_id schoolofmanagement
hierarchy_top_title School of Management
hierarchy_parent_id schoolofmanagement
hierarchy_parent_title School of Management
department_str Operations Management and Entrepreneurship{{{_:::_}}}School of Management{{{_:::_}}}Operations Management and Entrepreneurship
document_store_str 1
active_str 1
researchgroup_str Technology and Innovation Management
published_date 2015-01-01T04:25:18Z
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