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Developing and validating a hierarchical model of service quality of retail banks / Mohammad Alamgir Hossain; Yogesh K. Dwivedi; Sarah Binte Naseem

Total Quality Management & Business Excellence, Volume: 26, Issue: 5-6, Pages: 534 - 549

Swansea University Author: Dwivedi, Yogesh

DOI (Published version): 10.1080/14783363.2013.856545

Published in: Total Quality Management & Business Excellence
Published: 2015
URI: https://cronfa.swan.ac.uk/Record/cronfa21521
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College: School of Management
Issue: 5-6
Start Page: 534
End Page: 549