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Measuring transaction-specific satisfaction in services: Are the measures transferable across cultures?

Cleopatra Veloutsou, G. Ronald Gilbert, Luiz A Moutinho, Mark Goode

European Journal of Marketing, Volume: 39, Issue: 5/6, Start page: 606

Swansea University Author: Mark Goode

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Published in: European Journal of Marketing
ISSN: 0309-0566
Published: 2005
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa2258
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College: Faculty of Humanities and Social Sciences
Issue: 5/6
Start Page: 606