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The need for speed. The role of trust in rural health and social care innovation

Stephanie Best

International Organisational Behaviour in Healthcare Conference, “Attaining, sustaining and spreading improvement: Art or Science?”

Swansea University Author: Stephanie Best

Abstract

There is a well-established link between service improvement and innovation (Batalden & Splaine 2002) and this paper centres on the process of innovating in rural Wales. The focus is on the role trust plays during innovation and the expected pace of trust development. Interviews with 16 health a...

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Published in: International Organisational Behaviour in Healthcare Conference, “Attaining, sustaining and spreading improvement: Art or Science?”
Published: Cardiff Business School 2016
Online Access: http://business.cardiff.ac.uk/events/obhc-2016
URI: https://cronfa.swan.ac.uk/Record/cronfa29685
first_indexed 2016-09-01T12:52:37Z
last_indexed 2018-02-09T05:14:57Z
id cronfa29685
recordtype SURis
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spelling 2016-12-08T17:47:13.4618821 v2 29685 2016-09-01 The need for speed. The role of trust in rural health and social care innovation 6c5e9f19f4c08123900e4c69ceaae4ef Stephanie Best Stephanie Best true false 2016-09-01 There is a well-established link between service improvement and innovation (Batalden & Splaine 2002) and this paper centres on the process of innovating in rural Wales. The focus is on the role trust plays during innovation and the expected pace of trust development. Interviews with 16 health and social care practitioners providing innovative services to rural communities formed the basis for an inductive qualitative study. Participants highlighted the need for trust, in various formats, at specified times during the innovation process. The pre early innovation is identified as an essential phase for creation of trust relationships between health, social care and voluntary sector organisations to ensure swift initiation of innovative practices. It is in this early phase that the speed of innovating and the speed of trust creation are not always found to be compatible leading to a potential mismatch of expectation in service delivery. Furthermore the need to avoid trust disintegration is noted to be of particular importance in the latter stages of an innovative project. The paper considers the implications for organisations working across boundaries in multi-stakeholder networks and the significance of speed of trust building and protection at critical junctures of the innovation process. Conference Paper/Proceeding/Abstract International Organisational Behaviour in Healthcare Conference, “Attaining, sustaining and spreading improvement: Art or Science?” Cardiff Business School Trust,speed, innovation, health and social care, 31 12 2016 2016-12-31 http://business.cardiff.ac.uk/events/obhc-2016 COLLEGE NANME COLLEGE CODE Swansea University 2016-12-08T17:47:13.4618821 2016-09-01T11:14:00.2991861 Faculty of Medicine, Health and Life Sciences School of Health and Social Care - Public Health Stephanie Best 1
title The need for speed. The role of trust in rural health and social care innovation
spellingShingle The need for speed. The role of trust in rural health and social care innovation
Stephanie Best
title_short The need for speed. The role of trust in rural health and social care innovation
title_full The need for speed. The role of trust in rural health and social care innovation
title_fullStr The need for speed. The role of trust in rural health and social care innovation
title_full_unstemmed The need for speed. The role of trust in rural health and social care innovation
title_sort The need for speed. The role of trust in rural health and social care innovation
author_id_str_mv 6c5e9f19f4c08123900e4c69ceaae4ef
author_id_fullname_str_mv 6c5e9f19f4c08123900e4c69ceaae4ef_***_Stephanie Best
author Stephanie Best
author2 Stephanie Best
format Conference Paper/Proceeding/Abstract
container_title International Organisational Behaviour in Healthcare Conference, “Attaining, sustaining and spreading improvement: Art or Science?”
publishDate 2016
institution Swansea University
college_str Faculty of Medicine, Health and Life Sciences
hierarchytype
hierarchy_top_id facultyofmedicinehealthandlifesciences
hierarchy_top_title Faculty of Medicine, Health and Life Sciences
hierarchy_parent_id facultyofmedicinehealthandlifesciences
hierarchy_parent_title Faculty of Medicine, Health and Life Sciences
department_str School of Health and Social Care - Public Health{{{_:::_}}}Faculty of Medicine, Health and Life Sciences{{{_:::_}}}School of Health and Social Care - Public Health
url http://business.cardiff.ac.uk/events/obhc-2016
document_store_str 0
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description There is a well-established link between service improvement and innovation (Batalden & Splaine 2002) and this paper centres on the process of innovating in rural Wales. The focus is on the role trust plays during innovation and the expected pace of trust development. Interviews with 16 health and social care practitioners providing innovative services to rural communities formed the basis for an inductive qualitative study. Participants highlighted the need for trust, in various formats, at specified times during the innovation process. The pre early innovation is identified as an essential phase for creation of trust relationships between health, social care and voluntary sector organisations to ensure swift initiation of innovative practices. It is in this early phase that the speed of innovating and the speed of trust creation are not always found to be compatible leading to a potential mismatch of expectation in service delivery. Furthermore the need to avoid trust disintegration is noted to be of particular importance in the latter stages of an innovative project. The paper considers the implications for organisations working across boundaries in multi-stakeholder networks and the significance of speed of trust building and protection at critical junctures of the innovation process.
published_date 2016-12-31T18:59:05Z
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