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Conference Paper/Proceeding/Abstract 530 views

Gender, Age, and Frequency of Internet Use as Moderators of Citizens' Adoption of Electronic Government

Marc Clement

Twenty-second Americas Conference on Information Systems, San Diego 2016

Swansea University Author: Marc Clement

Abstract

This paper proposes a model of citizen acceptance of e-government systems by extending UTAUT with two additional constructs (Anxiety and Attitude), and includes three moderators; gender, age, and frequency of Internet use. The model was tested with primary data gathered within the context of use of...

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Published in: Twenty-second Americas Conference on Information Systems, San Diego 2016
ISBN: 978-0-9966831-2-8
Published: 22nd Americas Conference on Information Systems 2016
Online Access: http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1057&context=amcis2016
URI: https://cronfa.swan.ac.uk/Record/cronfa31172
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Abstract: This paper proposes a model of citizen acceptance of e-government systems by extending UTAUT with two additional constructs (Anxiety and Attitude), and includes three moderators; gender, age, and frequency of Internet use. The model was tested with primary data gathered within the context of use of an e-government system in India. The model received good empirical support, explaining 53.7% of variance in citizen intention to make use of e-government systems. The paper contributes to e-government services research by highlighting key influencing factors (particularly the importance of attitude), identified a number of significant differences based on the use of the moderators, and identified a number of aspects appropriate for government attention and future work.
Item Description: AMSIS Conference 2016
College: Swansea University Medical School