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Voice Interfaces in Everyday Life / Martin Porcheron; Joel E. Fischer; Stuart Reeves; Sarah Sharples

Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Swansea University Author: Martin, Porcheron

DOI (Published version): 10.1145/3173574.3174214

Abstract

Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via ‘assistant’ devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains unde...

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Published in: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
ISBN: 9781450356206
Published: New York, NY, USA ACM 2018
URI: https://cronfa.swan.ac.uk/Record/cronfa55707
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spelling 2021-01-11T15:15:23.2259022 v2 55707 2020-11-20 Voice Interfaces in Everyday Life d9de398c04c0b443d547d455782d5de5 0000-0003-3814-7174 Martin Porcheron Martin Porcheron true false 2020-11-20 SCS Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via ‘assistant’ devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains underexplored. By collecting and studying audio data from month-long deployments of the Amazon Echo in participants’ homes—informed by ethnomethodology and conversation analysis—our study documents the methodical practices of VUI users, and how that use is accomplished in the complex social life of the home. Data we present shows how the device is made accountable to and embedded into conversational settings like family dinners where various simultaneous activities are being achieved. We discuss how the VUI is finely coordinated with the sequential organisation of talk. Finally, we locate implications for the accountability of VUI interaction, request and response design, and raise conceptual challenges to the notion of designing ‘conversational’ interfaces. Conference Paper/Proceeding/Abstract Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems ACM New York, NY, USA 9781450356206 Amazon Echo; conversational agent; conversational user interface; conversation analysis; intelligent personal assistants; ethnomethodology; collocated interaction 21 4 2018 2018-04-21 10.1145/3173574.3174214 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University 2021-01-11T15:15:23.2259022 2020-11-20T14:38:54.5166853 College of Science Computer Science Martin Porcheron 0000-0003-3814-7174 1 Joel E. Fischer 2 Stuart Reeves 3 Sarah Sharples 4 55707__18708__7f41fbede0bc497e97d4cb766854b0e5.pdf porcheron-2018-voice-interfaces-in-everyday-life.pdf 2020-11-20T14:41:09.1631144 Output 940492 application/pdf Accepted Manuscript true true eng
title Voice Interfaces in Everyday Life
spellingShingle Voice Interfaces in Everyday Life
Martin, Porcheron
title_short Voice Interfaces in Everyday Life
title_full Voice Interfaces in Everyday Life
title_fullStr Voice Interfaces in Everyday Life
title_full_unstemmed Voice Interfaces in Everyday Life
title_sort Voice Interfaces in Everyday Life
author_id_str_mv d9de398c04c0b443d547d455782d5de5
author_id_fullname_str_mv d9de398c04c0b443d547d455782d5de5_***_Martin, Porcheron
author Martin, Porcheron
author2 Martin Porcheron
Joel E. Fischer
Stuart Reeves
Sarah Sharples
format Conference Paper/Proceeding/Abstract
container_title Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
publishDate 2018
institution Swansea University
isbn 9781450356206
doi_str_mv 10.1145/3173574.3174214
publisher ACM
college_str College of Science
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hierarchy_top_title College of Science
hierarchy_parent_id collegeofscience
hierarchy_parent_title College of Science
department_str Computer Science{{{_:::_}}}College of Science{{{_:::_}}}Computer Science
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description Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via ‘assistant’ devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains underexplored. By collecting and studying audio data from month-long deployments of the Amazon Echo in participants’ homes—informed by ethnomethodology and conversation analysis—our study documents the methodical practices of VUI users, and how that use is accomplished in the complex social life of the home. Data we present shows how the device is made accountable to and embedded into conversational settings like family dinners where various simultaneous activities are being achieved. We discuss how the VUI is finely coordinated with the sequential organisation of talk. Finally, we locate implications for the accountability of VUI interaction, request and response design, and raise conceptual challenges to the notion of designing ‘conversational’ interfaces.
published_date 2018-04-21T04:20:03Z
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score 10.773208