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Progressivity for Voice Interface Design

Joel E. Fischer, Stuart Reeves, Martin Porcheron Orcid Logo, Rein Ove Sikveland

Proceedings of the 1st International Conference on Conversational User Interfaces - CUI '19

Swansea University Author: Martin Porcheron Orcid Logo

DOI (Published version): 10.1145/3342775.3342788

Abstract

Drawing from Conversation Analysis (CA), we examine how the orientation towards progressivity in talk---keeping things moving---might help us better understand and design for voice interactions. We introduce progressivity by surveying its explication in CA, and then look at how a strong preference f...

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Published in: Proceedings of the 1st International Conference on Conversational User Interfaces - CUI '19
ISBN: 9781450371872
Published: New York, New York, USA ACM Press 2019
URI: https://cronfa.swan.ac.uk/Record/cronfa55709
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Abstract: Drawing from Conversation Analysis (CA), we examine how the orientation towards progressivity in talk---keeping things moving---might help us better understand and design for voice interactions. We introduce progressivity by surveying its explication in CA, and then look at how a strong preference for progressivity in conversation works out practically in sequences of voice interaction recorded in people's homes. Following \citeauthor{sti06}'s work on progressivity, we find our data shows: how non-answer responses impede progress; how accounts offered for non-answer responses can lead to recovery; how participants work to receive answers; and how, ultimately, moving the interaction forwards does not necessarily involve a fitted answer, but other kinds of responses as well. We discuss the wider potential of applying progressivity to evaluate and understand voice interactions, and consider what designers of voice experiences might do to design for progressivity. Our contribution is a demonstration of the progressivity principle and its interactional features, which also points towards the need for specific kinds of future developments in speech technology.
Keywords: Voice; Speech; Conversation Analysis; Design; VUI
College: Faculty of Science and Engineering

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