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Conference Paper/Proceeding/Abstract 794 views 520 downloads

Progressivity for Voice Interface Design

Joel E. Fischer, Stuart Reeves, Martin Porcheron Orcid Logo, Rein Ove Sikveland

Proceedings of the 1st International Conference on Conversational User Interfaces - CUI '19

Swansea University Author: Martin Porcheron Orcid Logo

DOI (Published version): 10.1145/3342775.3342788

Abstract

Drawing from Conversation Analysis (CA), we examine how the orientation towards progressivity in talk---keeping things moving---might help us better understand and design for voice interactions. We introduce progressivity by surveying its explication in CA, and then look at how a strong preference f...

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Published in: Proceedings of the 1st International Conference on Conversational User Interfaces - CUI '19
ISBN: 9781450371872
Published: New York, New York, USA ACM Press 2019
URI: https://cronfa.swan.ac.uk/Record/cronfa55709
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spelling 2021-01-30T09:50:10.1207973 v2 55709 2020-11-20 Progressivity for Voice Interface Design d9de398c04c0b443d547d455782d5de5 0000-0003-3814-7174 Martin Porcheron Martin Porcheron true false 2020-11-20 SCS Drawing from Conversation Analysis (CA), we examine how the orientation towards progressivity in talk---keeping things moving---might help us better understand and design for voice interactions. We introduce progressivity by surveying its explication in CA, and then look at how a strong preference for progressivity in conversation works out practically in sequences of voice interaction recorded in people's homes. Following \citeauthor{sti06}'s work on progressivity, we find our data shows: how non-answer responses impede progress; how accounts offered for non-answer responses can lead to recovery; how participants work to receive answers; and how, ultimately, moving the interaction forwards does not necessarily involve a fitted answer, but other kinds of responses as well. We discuss the wider potential of applying progressivity to evaluate and understand voice interactions, and consider what designers of voice experiences might do to design for progressivity. Our contribution is a demonstration of the progressivity principle and its interactional features, which also points towards the need for specific kinds of future developments in speech technology. Conference Paper/Proceeding/Abstract Proceedings of the 1st International Conference on Conversational User Interfaces - CUI '19 ACM Press New York, New York, USA 9781450371872 Voice; Speech; Conversation Analysis; Design; VUI 22 8 2019 2019-08-22 10.1145/3342775.3342788 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University 2021-01-30T09:50:10.1207973 2020-11-20T14:50:12.3400041 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Joel E. Fischer 1 Stuart Reeves 2 Martin Porcheron 0000-0003-3814-7174 3 Rein Ove Sikveland 4 55709__18711__72e83c996e6b4695b1510e0bfd04d2fc.pdf CUI2019_Progressivity_authorversion.pdf 2020-11-20T14:55:10.3359518 Output 483740 application/pdf Accepted Manuscript true true eng
title Progressivity for Voice Interface Design
spellingShingle Progressivity for Voice Interface Design
Martin Porcheron
title_short Progressivity for Voice Interface Design
title_full Progressivity for Voice Interface Design
title_fullStr Progressivity for Voice Interface Design
title_full_unstemmed Progressivity for Voice Interface Design
title_sort Progressivity for Voice Interface Design
author_id_str_mv d9de398c04c0b443d547d455782d5de5
author_id_fullname_str_mv d9de398c04c0b443d547d455782d5de5_***_Martin Porcheron
author Martin Porcheron
author2 Joel E. Fischer
Stuart Reeves
Martin Porcheron
Rein Ove Sikveland
format Conference Paper/Proceeding/Abstract
container_title Proceedings of the 1st International Conference on Conversational User Interfaces - CUI '19
publishDate 2019
institution Swansea University
isbn 9781450371872
doi_str_mv 10.1145/3342775.3342788
publisher ACM Press
college_str Faculty of Science and Engineering
hierarchytype
hierarchy_top_id facultyofscienceandengineering
hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
document_store_str 1
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description Drawing from Conversation Analysis (CA), we examine how the orientation towards progressivity in talk---keeping things moving---might help us better understand and design for voice interactions. We introduce progressivity by surveying its explication in CA, and then look at how a strong preference for progressivity in conversation works out practically in sequences of voice interaction recorded in people's homes. Following \citeauthor{sti06}'s work on progressivity, we find our data shows: how non-answer responses impede progress; how accounts offered for non-answer responses can lead to recovery; how participants work to receive answers; and how, ultimately, moving the interaction forwards does not necessarily involve a fitted answer, but other kinds of responses as well. We discuss the wider potential of applying progressivity to evaluate and understand voice interactions, and consider what designers of voice experiences might do to design for progressivity. Our contribution is a demonstration of the progressivity principle and its interactional features, which also points towards the need for specific kinds of future developments in speech technology.
published_date 2019-08-22T04:10:08Z
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score 11.03559

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