No Cover Image

Journal article 82 views

Programmatic advertising: An exegesis of consumer concerns / Anthony Samuel, Gareth R.T. White, Robert Thomas, Paul Jones

Computers in Human Behavior, Volume: 116, Start page: 106657

Swansea University Author: Paul Jones

  • Accepted Manuscript under embargo until: 10th December 2021

Abstract

Programmatic advertising is a nascent and rapidly growing information technology phenomenon that reacts to, and impacts upon, consumers and their behavior. Despite its popularity and widespread use, research in the area remains scant and our current knowledge is based upon a preponderance of practit...

Full description

Published in: Computers in Human Behavior
ISSN: 0747-5632
Published: UK Elsevier BV 2021
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa56130
Tags: Add Tag
No Tags, Be the first to tag this record!
Abstract: Programmatic advertising is a nascent and rapidly growing information technology phenomenon that reacts to, and impacts upon, consumers and their behavior. Despite its popularity and widespread use, research in the area remains scant and our current knowledge is based upon a preponderance of practitioner-generated literature. This study contributes to our understanding of this technology by unpacking the means by which it functions and interacts with consumers. The study draws upon paradox theory to deconstruct programmatic advertising's inherent tensions as dilemmas and dialectics. Adopting organisations are faced with the dilemma of pursuing the acquisition of increasingly detailed information in order to provide more personalized offerings, yet doing so increases the likelihood of creating a sense of fear and distrust among consumers. The automation of personalized advertising appears attractive yet presents the dilemma that adverts may be inappropriately placed. Finally, the true cost/benefit of programmatic advertising is unclear, and adopters, platform providers and developers need to engage in dialectic in order to fully understand and communicate its financial implications. Through identifying these fundamental constraints, the study affords pathways for programmatic system actors to ameliorate their, and their customers' concerns.
Keywords: Programmatic advertising; Paradox; Dilemma; Dialectic
College: School of Management
Start Page: 106657