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Conference Paper/Proceeding/Abstract 169 views 94 downloads

Finding a New Voice: Transitioning Designers from GUI to VUI Design

Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark Orcid Logo

CUI 2021 - 3rd Conference on Conversational User Interfaces

Swansea University Author: Leigh Clark Orcid Logo

DOI (Published version): 10.1145/3469595.3469617

Abstract

As Voice User Interfaces (VUIs) become widely popular, designers must handle new usability challenges. However, compared to other established domains such as Graphical User Interfaces (GUIs), VUI designers have fewer resources (training support, usability heuris- tics, design patterns) to guide them...

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Published in: CUI 2021 - 3rd Conference on Conversational User Interfaces
ISBN: 978-1-4503-8998-3/21/07
Published: New York, NY, USA ACM 2021
URI: https://cronfa.swan.ac.uk/Record/cronfa57478
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spelling 2021-08-19T17:41:39.2163650 v2 57478 2021-07-29 Finding a New Voice: Transitioning Designers from GUI to VUI Design 004ef41b90854a57a498549a462f13a0 0000-0002-9237-1057 Leigh Clark Leigh Clark true false 2021-07-29 SCS As Voice User Interfaces (VUIs) become widely popular, designers must handle new usability challenges. However, compared to other established domains such as Graphical User Interfaces (GUIs), VUI designers have fewer resources (training support, usability heuris- tics, design patterns) to guide them. On the other hand, GUI-trained designers may also be solicited upon to design VUIs given the in- creased demand for such interfaces. This raises the question: how can we best support such designers as they transition from GUI to VUI design? To answer this, we focus on usability heuristics as a key resource, and conduct several workshops with GUI design experts, exploring how they map their design experience onto VUI design. Based on this, we suggest that the “path of least resistance” to transitioning designers from GUI to VUI may be the adaptation of familiar resources and concepts (such as GUI heuristics) to the VUI design space, instead of the imposition of novel VUI-specific heuristics on GUI-trained designers. This finding can inform the development of design resources that can support the increase demand for VUIs. Conference Paper/Proceeding/Abstract CUI 2021 - 3rd Conference on Conversational User Interfaces ACM New York, NY, USA 978-1-4503-8998-3/21/07 Voice user interfaces, Usability heuristics, Speech Interfaces, Design guidelines 27 7 2021 2021-07-27 10.1145/3469595.3469617 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University 2021-08-19T17:41:39.2163650 2021-07-29T20:01:09.6100067 College of Science Computer Science Christine Murad 1 Cosmin Munteanu 2 Benjamin R. Cowan 3 Leigh Clark 0000-0002-9237-1057 4 57478__20598__ce773bed336643d6ae1b2e27279d1275.pdf 3469595.3469617.pdf 2021-08-10T10:23:12.4595091 Output 672043 application/pdf Accepted Manuscript true true eng
title Finding a New Voice: Transitioning Designers from GUI to VUI Design
spellingShingle Finding a New Voice: Transitioning Designers from GUI to VUI Design
Leigh Clark
title_short Finding a New Voice: Transitioning Designers from GUI to VUI Design
title_full Finding a New Voice: Transitioning Designers from GUI to VUI Design
title_fullStr Finding a New Voice: Transitioning Designers from GUI to VUI Design
title_full_unstemmed Finding a New Voice: Transitioning Designers from GUI to VUI Design
title_sort Finding a New Voice: Transitioning Designers from GUI to VUI Design
author_id_str_mv 004ef41b90854a57a498549a462f13a0
author_id_fullname_str_mv 004ef41b90854a57a498549a462f13a0_***_Leigh Clark
author Leigh Clark
author2 Christine Murad
Cosmin Munteanu
Benjamin R. Cowan
Leigh Clark
format Conference Paper/Proceeding/Abstract
container_title CUI 2021 - 3rd Conference on Conversational User Interfaces
publishDate 2021
institution Swansea University
isbn 978-1-4503-8998-3/21/07
doi_str_mv 10.1145/3469595.3469617
publisher ACM
college_str College of Science
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hierarchy_parent_id collegeofscience
hierarchy_parent_title College of Science
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description As Voice User Interfaces (VUIs) become widely popular, designers must handle new usability challenges. However, compared to other established domains such as Graphical User Interfaces (GUIs), VUI designers have fewer resources (training support, usability heuris- tics, design patterns) to guide them. On the other hand, GUI-trained designers may also be solicited upon to design VUIs given the in- creased demand for such interfaces. This raises the question: how can we best support such designers as they transition from GUI to VUI design? To answer this, we focus on usability heuristics as a key resource, and conduct several workshops with GUI design experts, exploring how they map their design experience onto VUI design. Based on this, we suggest that the “path of least resistance” to transitioning designers from GUI to VUI may be the adaptation of familiar resources and concepts (such as GUI heuristics) to the VUI design space, instead of the imposition of novel VUI-specific heuristics on GUI-trained designers. This finding can inform the development of design resources that can support the increase demand for VUIs.
published_date 2021-07-27T04:13:38Z
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score 10.920566