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Tourism sustainability during COVID-19: developing value chain resilience

Zerin Tasnim, Mahmud Akhter Shareef, Yogesh Dwivedi Orcid Logo, Uma Kumar, Vinod Kumar, Tegwen Malik Orcid Logo, Ramakrishnan Raman

Operations Management Research

Swansea University Authors: Yogesh Dwivedi Orcid Logo, Tegwen Malik Orcid Logo

  • Accepted Manuscript under embargo until: 27th April 2023

Abstract

The aim of this study is to evaluate the perceptions of prospective tourists through parameters by which the tourism and hospitality service sector can withstand the widespread implications to the sector as a result of the current pandemic. In turn this will lead to weighing up the means for recover...

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Published in: Operations Management Research
ISSN: 1936-9735 1936-9743
Published: Springer Science and Business Media LLC 2022
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa59031
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Abstract: The aim of this study is to evaluate the perceptions of prospective tourists through parameters by which the tourism and hospitality service sector can withstand the widespread implications to the sector as a result of the current pandemic. In turn this will lead to weighing up the means for recovery. The identified parameters are then classified, categorized and linked up with supply chain drivers to obtain a holistic picture that can feed into strategic planning from which the tourism and hospitality service sector could utilize to establish a resilient supply chain. This data can provide deep insight for both theorists and practitioners to utilize. It was found that reforming six supply chain drivers, whilst at the same time developing core competencies, is the central essence of a resilient supply chain within the tourism and hospitality business sector (who are at present working hard to counterbalance the many threats and consequent risks posed due to the pandemic).
Keywords: Resilient supply chain, Tourism and hospitality service, Pandemic, Tourist’s behavior, Supply chain drivers
College: School of Management