Conference Paper/Proceeding/Abstract 819 views 102 downloads
Designing and Embedding a Tangible Public Interface in the COVID Era
,
Anna Carter ,
Gavin Bailey ,
Jennifer Sarah Pearson ,
Matt Jones ,
Simon Robinson ,
Dani Kalarikalayil Raju,
Spencer Winter,
Jonathon Hicks
CHI '22: CHI Conference on Human Factors in Computing Systems Proceedings
Swansea University Authors:
Jen Pearson , Anna Carter , Gavin Bailey , Jennifer Sarah Pearson , Matt Jones , Simon Robinson
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DOI (Published version): 10.1145/3491101.3503556
Abstract
Due to public concerns over touch-based disease transmission, tangible and embedded interfaces are perhaps the most unsuited technology during a pandemic. Even so, this case study documents the development and evaluation of such a system from early 2020 when people were told to avoid actions that mi...
| Published in: | CHI '22: CHI Conference on Human Factors in Computing Systems Proceedings |
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| ISBN: | 978-1-4503-9157-3 |
| Published: |
ACM
2022
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa59464 |
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| Abstract: |
Due to public concerns over touch-based disease transmission, tangible and embedded interfaces are perhaps the most unsuited technology during a pandemic. Even so, this case study documents the development and evaluation of such a system from early 2020 when people were told to avoid actions that might spread the virus (e.g., touch). Adding to the challenge, the Lookout was installed outside in a city centre for widespread public use. Despite these challenges, a COVID-safe touchable device was embedded and extensively used. This Case Study reports the co-creation of the device noting COVID restriction adaptations over a nine-month deployment. Our contributions are twofold: the study acts as a case-point of the impact of the unique COVID design context, with lessons for future pandemic scenarios; and, given we had over 10,000 users at a time when people were cautious about using shared devices or services, we surface some design characteristics that can promote the use of public technology. |
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| Keywords: |
Human-Computer Interaction, public displays, public engagement, co-creation |
| College: |
Faculty of Science and Engineering |
| Funders: |
This work was supported by Engineering and Physical Sciences Research
Council. |