No Cover Image

Conference Paper/Proceeding/Abstract 20 views

Can't Touch This: Rethinking Public Technology in a COVID-19 / Jennifer Sarah Pearson, Gavin Bailey, Simon Robinson, Matt Jones, Tom Owen, Chi Zhang, Thomas Reitmaier, Cameron Steer, Anna Carter, Deepak Sahoo, Dani Kalarikalayil Raju

CHI '22: CHI Conference on Human Factors in Computing Systems Proceedings

Swansea University Authors: Jennifer Sarah Pearson, Gavin Bailey, Simon Robinson, Matt Jones, Tom Owen, Chi Zhang, Thomas Reitmaier, Cameron Steer, Anna Carter, Deepak Sahoo

  • Accepted Manuscript under embargo until: 13th April 2022

DOI (Published version): 10.1145/3491102.3501980

Abstract

What do pedestrian crossings, ATMs, elevators and ticket machineshave in common? These are just a few of the ubiquitous yet essentialelements of public-space infrastructure that rely on physicalbuttons or touchscreens; common interactions that, until recently,were considered perfectly safe to perfor...

Full description

Published in: CHI '22: CHI Conference on Human Factors in Computing Systems Proceedings
ISBN: 978-1-4503-9157-3
Published: ACM
URI: https://cronfa.swan.ac.uk/Record/cronfa58866
Tags: Add Tag
No Tags, Be the first to tag this record!
Abstract: What do pedestrian crossings, ATMs, elevators and ticket machineshave in common? These are just a few of the ubiquitous yet essentialelements of public-space infrastructure that rely on physicalbuttons or touchscreens; common interactions that, until recently,were considered perfectly safe to perform. This work investigateshow we might integrate touchless technologies into public-spaceinfrastructure in order to minimise physical interaction with shareddevices in light of the ongoing COVID-19 pandemic. Drawing on anethnographic exploration into how public utilities are being used,adapted or avoided, we developed and evaluated a suite of technologyprobes that can be either retrofitted into, or replace, theseservices. In-situ community deployments of our probes demonstratestrong uptake and provide insight into how hands-free technologiescan be adapted and utilised for the public domain; and, in turn, usedto inform the future of walk-up-and use public technologies.
Keywords: Public displays, field studies, prototyping/implementation
College: College of Science
Funders: This work was supported by Engineering and Physical Sciences Research Council.