Conference Paper/Proceeding/Abstract 962 views 127 downloads
Can’t Touch This: Rethinking Public Technology in a COVID-19 Era
,
Gavin Bailey ,
Simon Robinson ,
Matt Jones ,
Tom Owen ,
Chi Zhang,
Thomas Reitmaier ,
Cameron Steer,
Anna Carter ,
Deepak Sahoo ,
Dani Kalarikalayil Raju
CHI Conference on Human Factors in Computing Systems
Swansea University Authors:
Jen Pearson , Gavin Bailey , Simon Robinson , Matt Jones , Tom Owen , Chi Zhang, Thomas Reitmaier , Cameron Steer, Anna Carter , Deepak Sahoo
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DOI (Published version): 10.1145/3491102.3501980
Abstract
What do pedestrian crossings, ATMs, elevators and ticket machines have in common? These are just a few of the ubiquitous yet essential elements of public-space infrastructure that rely on physical buttons or touchscreens; common interactions that, until recently, were considered perfectly safe to pe...
| Published in: | CHI Conference on Human Factors in Computing Systems |
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| ISBN: | 978-1-4503-9157-3 |
| Published: |
New York, NY, USA
ACM
2022
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa58866 |
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| Abstract: |
What do pedestrian crossings, ATMs, elevators and ticket machines have in common? These are just a few of the ubiquitous yet essential elements of public-space infrastructure that rely on physical buttons or touchscreens; common interactions that, until recently, were considered perfectly safe to perform. This work investigates how we might integrate touchless technologies into public-space infrastructure in order to minimise physical interaction with shared devices in light of the ongoing COVID-19 pandemic. Drawing on an ethnographic exploration into how public utilities are being used, adapted or avoided, we developed and evaluated a suite of technology probes that can be either retrofitted into, or replace, these services. In-situ community deployments of our probes demonstrate strong uptake and provide insight into how hands-free technologies can be adapted and utilised for the public domain; and, in turn, used to inform the future of walk-up-and use public technologies. |
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| Keywords: |
Public displays, field studies, prototyping/implementation |
| College: |
Faculty of Science and Engineering |
| Funders: |
This work was supported by Engineering and Physical Sciences Research Council grants EP/W01257X/1, EP/M022722/1, EP/T024976/1 and EP/R032750/1. |