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Can’t Touch This: Rethinking Public Technology in a COVID-19 Era

Jennifer Sarah Pearson Orcid Logo, Gavin Bailey, Simon Robinson Orcid Logo, Matt Jones Orcid Logo, Tom Owen Orcid Logo, Chi Zhang, Thomas Reitmaier, Cameron Steer, Anna Carter Orcid Logo, Deepak Sahoo Orcid Logo, Dani Kalarikalayil Raju

CHI Conference on Human Factors in Computing Systems

Swansea University Authors: Jennifer Sarah Pearson Orcid Logo, Gavin Bailey, Simon Robinson Orcid Logo, Matt Jones Orcid Logo, Tom Owen Orcid Logo, Chi Zhang, Thomas Reitmaier, Cameron Steer, Anna Carter Orcid Logo, Deepak Sahoo Orcid Logo

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DOI (Published version): 10.1145/3491102.3501980

Abstract

What do pedestrian crossings, ATMs, elevators and ticket machines have in common? These are just a few of the ubiquitous yet essential elements of public-space infrastructure that rely on physical buttons or touchscreens; common interactions that, until recently, were considered perfectly safe to pe...

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Published in: CHI Conference on Human Factors in Computing Systems
ISBN: 978-1-4503-9157-3
Published: New York, NY, USA ACM 2022
URI: https://cronfa.swan.ac.uk/Record/cronfa58866
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title Can’t Touch This: Rethinking Public Technology in a COVID-19 Era
spellingShingle Can’t Touch This: Rethinking Public Technology in a COVID-19 Era
Jennifer Sarah Pearson
Gavin Bailey
Simon Robinson
Matt Jones
Tom Owen
Chi Zhang
Thomas Reitmaier
Cameron Steer
Anna Carter
Deepak Sahoo
title_short Can’t Touch This: Rethinking Public Technology in a COVID-19 Era
title_full Can’t Touch This: Rethinking Public Technology in a COVID-19 Era
title_fullStr Can’t Touch This: Rethinking Public Technology in a COVID-19 Era
title_full_unstemmed Can’t Touch This: Rethinking Public Technology in a COVID-19 Era
title_sort Can’t Touch This: Rethinking Public Technology in a COVID-19 Era
author_id_str_mv d4f054fa82f4b5f60e41e936581d871a
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author_id_fullname_str_mv d4f054fa82f4b5f60e41e936581d871a_***_Jennifer Sarah Pearson
22a3941f1c07bf22a71a87d30b7d2d52_***_Gavin Bailey
cb3b57a21fa4e48ec633d6ba46455e91_***_Simon Robinson
10b46d7843c2ba53d116ca2ed9abb56e_***_Matt Jones
9c68c1446c7e729b181aa579b3661b55_***_Tom Owen
46f911dbfa7c27cbbe839e897559b142_***_Chi Zhang
ccd66b64d11d76b9cd8b28e9d42a0ff0_***_Thomas Reitmaier
228086ac87dbf1ecd9e35331a37e536a_***_Cameron Steer
415ce708c898a8da9f18d9499de6de11_***_Anna Carter
c7b57876957049ac9718ff1b265fb2ce_***_Deepak Sahoo
author Jennifer Sarah Pearson
Gavin Bailey
Simon Robinson
Matt Jones
Tom Owen
Chi Zhang
Thomas Reitmaier
Cameron Steer
Anna Carter
Deepak Sahoo
author2 Jennifer Sarah Pearson
Gavin Bailey
Simon Robinson
Matt Jones
Tom Owen
Chi Zhang
Thomas Reitmaier
Cameron Steer
Anna Carter
Deepak Sahoo
Dani Kalarikalayil Raju
format Conference Paper/Proceeding/Abstract
container_title CHI Conference on Human Factors in Computing Systems
publishDate 2022
institution Swansea University
isbn 978-1-4503-9157-3
doi_str_mv 10.1145/3491102.3501980
publisher ACM
college_str College of Science
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hierarchy_top_id collegeofscience
hierarchy_top_title College of Science
hierarchy_parent_id collegeofscience
hierarchy_parent_title College of Science
department_str Computer Science{{{_:::_}}}College of Science{{{_:::_}}}Computer Science
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description What do pedestrian crossings, ATMs, elevators and ticket machines have in common? These are just a few of the ubiquitous yet essential elements of public-space infrastructure that rely on physical buttons or touchscreens; common interactions that, until recently, were considered perfectly safe to perform. This work investigates how we might integrate touchless technologies into public-space infrastructure in order to minimise physical interaction with shared devices in light of the ongoing COVID-19 pandemic. Drawing on an ethnographic exploration into how public utilities are being used, adapted or avoided, we developed and evaluated a suite of technology probes that can be either retrofitted into, or replace, these services. In-situ community deployments of our probes demonstrate strong uptake and provide insight into how hands-free technologies can be adapted and utilised for the public domain; and, in turn, used to inform the future of walk-up-and use public technologies.
published_date 2022-04-29T04:33:18Z
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