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Conference Paper/Proceeding/Abstract 670 views 88 downloads

Designing and Embedding a Tangible Public Interface in the COVID Era

Jen Pearson Orcid Logo, Anna Carter Orcid Logo, Gavin Bailey Orcid Logo, Jennifer Sarah Pearson Orcid Logo, Matt Jones Orcid Logo, Simon Robinson Orcid Logo, Dani Kalarikalayil Raju, Spencer Winter, Jonathon Hicks

CHI '22: CHI Conference on Human Factors in Computing Systems Proceedings

Swansea University Authors: Jen Pearson Orcid Logo, Anna Carter Orcid Logo, Gavin Bailey Orcid Logo, Jennifer Sarah Pearson Orcid Logo, Matt Jones Orcid Logo, Simon Robinson Orcid Logo

DOI (Published version): 10.1145/3491101.3503556

Abstract

Due to public concerns over touch-based disease transmission, tangible and embedded interfaces are perhaps the most unsuited technology during a pandemic. Even so, this case study documents the development and evaluation of such a system from early 2020 when people were told to avoid actions that mi...

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Published in: CHI '22: CHI Conference on Human Factors in Computing Systems Proceedings
ISBN: 978-1-4503-9157-3
Published: ACM 2022
URI: https://cronfa.swan.ac.uk/Record/cronfa59464
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Even so, this case study documents the development and evaluation of such a system from early 2020 when people were told to avoid actions that might spread the virus (e.g., touch). Adding to the challenge, the Lookout was installed outside in a city centre for widespread public use. Despite these challenges, a COVID-safe touchable device was embedded and extensively used. This Case Study reports the co-creation of the device noting COVID restriction adaptations over a nine-month deployment. Our contributions are twofold: the study acts as a case-point of the impact of the unique COVID design context, with lessons for future pandemic scenarios; and, given we had over 10,000 users at a time when people were cautious about using shared devices or services, we surface some design characteristics that can promote the use of public technology.</abstract><type>Conference Paper/Proceeding/Abstract</type><journal>CHI '22: CHI Conference on Human Factors in Computing Systems Proceedings</journal><volume>0</volume><journalNumber/><paginationStart/><paginationEnd/><publisher>ACM</publisher><placeOfPublication/><isbnPrint/><isbnElectronic>978-1-4503-9157-3</isbnElectronic><issnPrint/><issnElectronic/><keywords>Human-Computer Interaction, public displays, public engagement, co-creation</keywords><publishedDay>28</publishedDay><publishedMonth>4</publishedMonth><publishedYear>2022</publishedYear><publishedDate>2022-04-28</publishedDate><doi>10.1145/3491101.3503556</doi><url/><notes/><college>COLLEGE NANME</college><department>Computer Science</department><CollegeCode>COLLEGE CODE</CollegeCode><DepartmentCode>SCS</DepartmentCode><institution>Swansea University</institution><apcterm>Not Required</apcterm><funders>This work was supported by Engineering and Physical Sciences Research Council.</funders><projectreference>EP/S021892/1</projectreference><lastEdited>2022-07-25T10:54:24.1162611</lastEdited><Created>2022-02-28T10:41:12.9379944</Created><path><level id="1">Faculty of Science and Engineering</level><level id="2">School of Mathematics and Computer Science - Computer Science</level></path><authors><author><firstname>Jen</firstname><surname>Pearson</surname><orcid>0000-0002-1960-1012</orcid><order>1</order></author><author><firstname>Anna</firstname><surname>Carter</surname><orcid>0000-0002-2436-666X</orcid><order>2</order></author><author><firstname>Gavin</firstname><surname>Bailey</surname><orcid>0000-0002-9445-9626</orcid><order>3</order></author><author><firstname>Jennifer Sarah</firstname><surname>Pearson</surname><orcid>NULL</orcid><order>4</order></author><author><firstname>Matt</firstname><surname>Jones</surname><orcid>0000-0001-7657-7373</orcid><order>5</order></author><author><firstname>Simon</firstname><surname>Robinson</surname><orcid>0000-0001-9228-006X</orcid><order>6</order></author><author><firstname>Dani Kalarikalayil</firstname><surname>Raju</surname><order>7</order></author><author><firstname>Spencer</firstname><surname>Winter</surname><order>8</order></author><author><firstname>Jonathon</firstname><surname>Hicks</surname><order>9</order></author></authors><documents><document><filename>59464__22472__10d961241a9e4af5aae92b415d18956c.pdf</filename><originalFilename>Lookout.pdf</originalFilename><uploaded>2022-02-28T11:28:02.4953878</uploaded><type>Output</type><contentLength>29425973</contentLength><contentType>application/pdf</contentType><version>Accepted Manuscript</version><cronfaStatus>true</cronfaStatus><embargoDate>2022-04-13T00:00:00.0000000</embargoDate><copyrightCorrect>false</copyrightCorrect></document></documents><OutputDurs/></rfc1807>
spelling 2022-07-25T10:54:24.1162611 v2 59464 2022-02-28 Designing and Embedding a Tangible Public Interface in the COVID Era 6d662d9e2151b302ed384b243e2a802f 0000-0002-1960-1012 Jen Pearson Jen Pearson true false 415ce708c898a8da9f18d9499de6de11 0000-0002-2436-666X Anna Carter Anna Carter true false 22a3941f1c07bf22a71a87d30b7d2d52 0000-0002-9445-9626 Gavin Bailey Gavin Bailey true false d4f054fa82f4b5f60e41e936581d871a NULL Jennifer Sarah Pearson Jennifer Sarah Pearson true true 10b46d7843c2ba53d116ca2ed9abb56e 0000-0001-7657-7373 Matt Jones Matt Jones true false cb3b57a21fa4e48ec633d6ba46455e91 0000-0001-9228-006X Simon Robinson Simon Robinson true false 2022-02-28 SCS Due to public concerns over touch-based disease transmission, tangible and embedded interfaces are perhaps the most unsuited technology during a pandemic. Even so, this case study documents the development and evaluation of such a system from early 2020 when people were told to avoid actions that might spread the virus (e.g., touch). Adding to the challenge, the Lookout was installed outside in a city centre for widespread public use. Despite these challenges, a COVID-safe touchable device was embedded and extensively used. This Case Study reports the co-creation of the device noting COVID restriction adaptations over a nine-month deployment. Our contributions are twofold: the study acts as a case-point of the impact of the unique COVID design context, with lessons for future pandemic scenarios; and, given we had over 10,000 users at a time when people were cautious about using shared devices or services, we surface some design characteristics that can promote the use of public technology. Conference Paper/Proceeding/Abstract CHI '22: CHI Conference on Human Factors in Computing Systems Proceedings 0 ACM 978-1-4503-9157-3 Human-Computer Interaction, public displays, public engagement, co-creation 28 4 2022 2022-04-28 10.1145/3491101.3503556 COLLEGE NANME Computer Science COLLEGE CODE SCS Swansea University Not Required This work was supported by Engineering and Physical Sciences Research Council. EP/S021892/1 2022-07-25T10:54:24.1162611 2022-02-28T10:41:12.9379944 Faculty of Science and Engineering School of Mathematics and Computer Science - Computer Science Jen Pearson 0000-0002-1960-1012 1 Anna Carter 0000-0002-2436-666X 2 Gavin Bailey 0000-0002-9445-9626 3 Jennifer Sarah Pearson NULL 4 Matt Jones 0000-0001-7657-7373 5 Simon Robinson 0000-0001-9228-006X 6 Dani Kalarikalayil Raju 7 Spencer Winter 8 Jonathon Hicks 9 59464__22472__10d961241a9e4af5aae92b415d18956c.pdf Lookout.pdf 2022-02-28T11:28:02.4953878 Output 29425973 application/pdf Accepted Manuscript true 2022-04-13T00:00:00.0000000 false
title Designing and Embedding a Tangible Public Interface in the COVID Era
spellingShingle Designing and Embedding a Tangible Public Interface in the COVID Era
Jen Pearson
Anna Carter
Gavin Bailey
Jennifer Sarah Pearson
Matt Jones
Simon Robinson
title_short Designing and Embedding a Tangible Public Interface in the COVID Era
title_full Designing and Embedding a Tangible Public Interface in the COVID Era
title_fullStr Designing and Embedding a Tangible Public Interface in the COVID Era
title_full_unstemmed Designing and Embedding a Tangible Public Interface in the COVID Era
title_sort Designing and Embedding a Tangible Public Interface in the COVID Era
author_id_str_mv 6d662d9e2151b302ed384b243e2a802f
415ce708c898a8da9f18d9499de6de11
22a3941f1c07bf22a71a87d30b7d2d52
d4f054fa82f4b5f60e41e936581d871a
10b46d7843c2ba53d116ca2ed9abb56e
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author_id_fullname_str_mv 6d662d9e2151b302ed384b243e2a802f_***_Jen Pearson
415ce708c898a8da9f18d9499de6de11_***_Anna Carter
22a3941f1c07bf22a71a87d30b7d2d52_***_Gavin Bailey
d4f054fa82f4b5f60e41e936581d871a_***_Jennifer Sarah Pearson
10b46d7843c2ba53d116ca2ed9abb56e_***_Matt Jones
cb3b57a21fa4e48ec633d6ba46455e91_***_Simon Robinson
author Jen Pearson
Anna Carter
Gavin Bailey
Jennifer Sarah Pearson
Matt Jones
Simon Robinson
author2 Jen Pearson
Anna Carter
Gavin Bailey
Jennifer Sarah Pearson
Matt Jones
Simon Robinson
Dani Kalarikalayil Raju
Spencer Winter
Jonathon Hicks
format Conference Paper/Proceeding/Abstract
container_title CHI '22: CHI Conference on Human Factors in Computing Systems Proceedings
container_volume 0
publishDate 2022
institution Swansea University
isbn 978-1-4503-9157-3
doi_str_mv 10.1145/3491101.3503556
publisher ACM
college_str Faculty of Science and Engineering
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hierarchy_top_id facultyofscienceandengineering
hierarchy_top_title Faculty of Science and Engineering
hierarchy_parent_id facultyofscienceandengineering
hierarchy_parent_title Faculty of Science and Engineering
department_str School of Mathematics and Computer Science - Computer Science{{{_:::_}}}Faculty of Science and Engineering{{{_:::_}}}School of Mathematics and Computer Science - Computer Science
document_store_str 1
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description Due to public concerns over touch-based disease transmission, tangible and embedded interfaces are perhaps the most unsuited technology during a pandemic. Even so, this case study documents the development and evaluation of such a system from early 2020 when people were told to avoid actions that might spread the virus (e.g., touch). Adding to the challenge, the Lookout was installed outside in a city centre for widespread public use. Despite these challenges, a COVID-safe touchable device was embedded and extensively used. This Case Study reports the co-creation of the device noting COVID restriction adaptations over a nine-month deployment. Our contributions are twofold: the study acts as a case-point of the impact of the unique COVID design context, with lessons for future pandemic scenarios; and, given we had over 10,000 users at a time when people were cautious about using shared devices or services, we surface some design characteristics that can promote the use of public technology.
published_date 2022-04-28T04:16:47Z
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