Journal article 302 views 47 downloads
Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach
,
Duncan Watson,
Asha Webb,
Robert Webb
Studies in Higher Education, Volume: 49, Issue: 7, Pages: 1107 - 1119
Swansea University Author:
Steve Cook
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© 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. Distributed under the terms of a Creative Commons Attribution 4.0 License (CC BY 4.0).
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DOI (Published version): 10.1080/03075079.2023.2258933
Abstract
The revamp of the National Student Survey (NSS) has led to the elimination of the final ‘overall satisfaction’ question for Higher Education Institutions in England. This paper develops an index approach that can effectively summarise student satisfaction, utilising a ‘fuzzy poverty’ methodology tha...
| Published in: | Studies in Higher Education |
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| ISSN: | 0307-5079 1470-174X |
| Published: |
Informa UK Limited
2024
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa64554 |
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| Abstract: |
The revamp of the National Student Survey (NSS) has led to the elimination of the final ‘overall satisfaction’ question for Higher Education Institutions in England. This paper develops an index approach that can effectively summarise student satisfaction, utilising a ‘fuzzy poverty’ methodology that assigns weights to dissatisfaction outcomes based on their correlation levels. We show how our dissatisfaction index enables a comprehensive sector-level analysis by combining NSS data with sector-wide data and further show the usefulness by presenting a case study. Our approach can be universally and unbiasedly applied to student surveys globally, while alleviating problems related to the removal of the overall satisfaction question in the UK. |
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| Keywords: |
NSS, student satisfaction, dissatisfaction index, institutional comparison, higher education |
| College: |
Faculty of Humanities and Social Sciences |
| Issue: |
7 |
| Start Page: |
1107 |
| End Page: |
1119 |