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Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach

Steve Cook Orcid Logo, Duncan Watson, Asha Webb, Robert Webb

Studies in Higher Education, Volume: 49, Issue: 7, Pages: 1107 - 1119

Swansea University Author: Steve Cook Orcid Logo

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DOI (Published version): 10.1080/03075079.2023.2258933

Abstract

The revamp of the National Student Survey (NSS) has led to the elimination of the final ‘overall satisfaction’ question for Higher Education Institutions in England. This paper develops an index approach that can effectively summarise student satisfaction, utilising a ‘fuzzy poverty’ methodology tha...

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Published in: Studies in Higher Education
ISSN: 0307-5079 1470-174X
Published: Informa UK Limited 2024
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URI: https://cronfa.swan.ac.uk/Record/cronfa64554
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first_indexed 2023-09-19T16:23:50Z
last_indexed 2023-09-19T16:23:50Z
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spelling v2 64554 2023-09-15 Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach fce851eab28f6d8126d9bcd88250c6d5 0000-0002-1820-8390 Steve Cook Steve Cook true false 2023-09-15 SOSS The revamp of the National Student Survey (NSS) has led to the elimination of the final ‘overall satisfaction’ question for Higher Education Institutions in England. This paper develops an index approach that can effectively summarise student satisfaction, utilising a ‘fuzzy poverty’ methodology that assigns weights to dissatisfaction outcomes based on their correlation levels. We show how our dissatisfaction index enables a comprehensive sector-level analysis by combining NSS data with sector-wide data and further show the usefulness by presenting a case study. Our approach can be universally and unbiasedly applied to student surveys globally, while alleviating problems related to the removal of the overall satisfaction question in the UK. Journal Article Studies in Higher Education 49 7 1107 1119 Informa UK Limited 0307-5079 1470-174X NSS, student satisfaction, dissatisfaction index, institutional comparison, higher education 2 7 2024 2024-07-02 10.1080/03075079.2023.2258933 COLLEGE NANME Social Sciences School COLLEGE CODE SOSS Swansea University 2024-09-16T16:52:35.8003669 2023-09-15T16:09:54.4879964 Faculty of Humanities and Social Sciences School of Social Sciences - Economics Steve Cook 0000-0002-1820-8390 1 Duncan Watson 2 Asha Webb 3 Robert Webb 4 64554__28696__aae0a638def14b358043e395834a1203.pdf 64554.VOR.pdf 2023-10-04T10:51:49.5984340 Output 1344397 application/pdf Version of Record true © 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. Distributed under the terms of a Creative Commons Attribution 4.0 License (CC BY 4.0). true eng https://creativecommons.org/licenses/by/4.0/
title Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach
spellingShingle Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach
Steve Cook
title_short Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach
title_full Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach
title_fullStr Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach
title_full_unstemmed Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach
title_sort Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach
author_id_str_mv fce851eab28f6d8126d9bcd88250c6d5
author_id_fullname_str_mv fce851eab28f6d8126d9bcd88250c6d5_***_Steve Cook
author Steve Cook
author2 Steve Cook
Duncan Watson
Asha Webb
Robert Webb
format Journal article
container_title Studies in Higher Education
container_volume 49
container_issue 7
container_start_page 1107
publishDate 2024
institution Swansea University
issn 0307-5079
1470-174X
doi_str_mv 10.1080/03075079.2023.2258933
publisher Informa UK Limited
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Social Sciences - Economics{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Social Sciences - Economics
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description The revamp of the National Student Survey (NSS) has led to the elimination of the final ‘overall satisfaction’ question for Higher Education Institutions in England. This paper develops an index approach that can effectively summarise student satisfaction, utilising a ‘fuzzy poverty’ methodology that assigns weights to dissatisfaction outcomes based on their correlation levels. We show how our dissatisfaction index enables a comprehensive sector-level analysis by combining NSS data with sector-wide data and further show the usefulness by presenting a case study. Our approach can be universally and unbiasedly applied to student surveys globally, while alleviating problems related to the removal of the overall satisfaction question in the UK.
published_date 2024-07-02T16:52:34Z
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score 11.035349

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