E-Thesis 937 views 731 downloads
Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas / KATECA GRAHAM
Swansea University Author: KATECA GRAHAM
DOI (Published version): 10.23889/SUthesis.67190
Abstract
The purpose of this research is to investigate public service motivation and examine the influences of organizational factors within Bahamian public and non-profit organizations of health and social welfare services from the perspective of Herzberg’s dual-factor theory along with self-determination...
| Published: |
Swansea, Wales, UK
2024
|
|---|---|
| Institution: | Swansea University |
| Degree level: | Doctoral |
| Degree name: | Ph.D |
| Supervisor: | Curry, Dion ; Petersohn, Bettina |
| URI: | https://cronfa.swan.ac.uk/Record/cronfa67190 |
| Abstract: |
The purpose of this research is to investigate public service motivation and examine the influences of organizational factors within Bahamian public and non-profit organizations of health and social welfare services from the perspective of Herzberg’s dual-factor theory along with self-determination theory and person-organization fits. A multiple case study is used with a mixed method design. Data were obtained using q-technique and semi-structured interviews. Public service motivation is tested with q-technique approach using revised public service motivation and continuous commitment scales. The sample consists of 12 first line managers and 25 employees. Data collection was conducted from January to March 2020. The results show that two dimensions of public service motivation are significant and contextual. Within public organizations commitment to public values is significant, and non-profits regard compassion dimension as important. The results further reveal differences in public servants and non-profit workers’ attitudes and perceptions about organizational factors. The evidence shows within public organizations, public service motivation is enhanced by teamwork, workload support, and harmonious working environment. However, the evidence also shows that inhibiting access to advanced education, rules and regulations, lack of autonomy, and inadequate working conditions negatively influence public services within government organizations. The results within non-profit organizations reveal that autonomy, easy access to user-specific training, manager-employee association, and working conditions promote public service motivation and are significant. Employee to employee interactions and insufficient supplies, however, are shown to negatively impact public services. Overall public organizations have greater challenges, but public services are delivered with team approach and public servants supporting one another. Non-profit organizations have fewer difficulties and deliver public services to meet service users’ needs. |
|---|---|
| Keywords: |
public service motivation, Herzberg’s dual factor theory, self-determination theory, person-organization fit, public organizations, non-profit organizations, human and social services, first line managers and employees |
| College: |
Faculty of Humanities and Social Sciences |