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Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas / KATECA GRAHAM

Swansea University Author: KATECA GRAHAM

DOI (Published version): 10.23889/SUthesis.67190

Abstract

The purpose of this research is to investigate public service motivation and examine the influences of organizational factors within Bahamian public and non-profit organizations of health and social welfare services from the perspective of Herzberg’s dual-factor theory along with self-determination...

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Published: Swansea, Wales, UK 2024
Institution: Swansea University
Degree level: Doctoral
Degree name: Ph.D
Supervisor: Curry, Dion ; Petersohn, Bettina
URI: https://cronfa.swan.ac.uk/Record/cronfa67190
first_indexed 2024-07-25T15:25:24Z
last_indexed 2024-11-25T14:19:41Z
id cronfa67190
recordtype RisThesis
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spelling 2024-07-25T16:44:04.8422768 v2 67190 2024-07-25 Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas 9a9844976ea0eb89a1cccb39ba5e3621 KATECA GRAHAM KATECA GRAHAM true false 2024-07-25 The purpose of this research is to investigate public service motivation and examine the influences of organizational factors within Bahamian public and non-profit organizations of health and social welfare services from the perspective of Herzberg’s dual-factor theory along with self-determination theory and person-organization fits. A multiple case study is used with a mixed method design. Data were obtained using q-technique and semi-structured interviews. Public service motivation is tested with q-technique approach using revised public service motivation and continuous commitment scales. The sample consists of 12 first line managers and 25 employees. Data collection was conducted from January to March 2020. The results show that two dimensions of public service motivation are significant and contextual. Within public organizations commitment to public values is significant, and non-profits regard compassion dimension as important. The results further reveal differences in public servants and non-profit workers’ attitudes and perceptions about organizational factors. The evidence shows within public organizations, public service motivation is enhanced by teamwork, workload support, and harmonious working environment. However, the evidence also shows that inhibiting access to advanced education, rules and regulations, lack of autonomy, and inadequate working conditions negatively influence public services within government organizations. The results within non-profit organizations reveal that autonomy, easy access to user-specific training, manager-employee association, and working conditions promote public service motivation and are significant. Employee to employee interactions and insufficient supplies, however, are shown to negatively impact public services. Overall public organizations have greater challenges, but public services are delivered with team approach and public servants supporting one another. Non-profit organizations have fewer difficulties and deliver public services to meet service users’ needs. E-Thesis Swansea, Wales, UK public service motivation, Herzberg’s dual factor theory, self-determination theory, person-organization fit, public organizations, non-profit organizations, human and social services, first line managers and employees 18 7 2024 2024-07-18 10.23889/SUthesis.67190 COLLEGE NANME COLLEGE CODE Swansea University Curry, Dion ; Petersohn, Bettina Doctoral Ph.D 2024-07-25T16:44:04.8422768 2024-07-25T16:21:11.5935468 Faculty of Humanities and Social Sciences School of Social Sciences - Politics, Philosophy and International Relations KATECA GRAHAM 1 67190__30992__c807cac1cbc24b02b84b4138377889d9.pdf Graham_Kateca_PhD_Thesis_Final_Cronfa.pdf 2024-07-25T16:31:40.8556806 Output 2692814 application/pdf E-Thesis – open access true Copyright: The Author, Kateca Graham, 2024. true eng
title Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas
spellingShingle Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas
KATECA GRAHAM
title_short Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas
title_full Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas
title_fullStr Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas
title_full_unstemmed Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas
title_sort Public Service Motivation of Firstline Managers and Employees in Health and Social Welfare Services of Public and Non-Profit Organizations in The Bahamas
author_id_str_mv 9a9844976ea0eb89a1cccb39ba5e3621
author_id_fullname_str_mv 9a9844976ea0eb89a1cccb39ba5e3621_***_KATECA GRAHAM
author KATECA GRAHAM
author2 KATECA GRAHAM
format E-Thesis
publishDate 2024
institution Swansea University
doi_str_mv 10.23889/SUthesis.67190
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Social Sciences - Politics, Philosophy and International Relations{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Social Sciences - Politics, Philosophy and International Relations
document_store_str 1
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description The purpose of this research is to investigate public service motivation and examine the influences of organizational factors within Bahamian public and non-profit organizations of health and social welfare services from the perspective of Herzberg’s dual-factor theory along with self-determination theory and person-organization fits. A multiple case study is used with a mixed method design. Data were obtained using q-technique and semi-structured interviews. Public service motivation is tested with q-technique approach using revised public service motivation and continuous commitment scales. The sample consists of 12 first line managers and 25 employees. Data collection was conducted from January to March 2020. The results show that two dimensions of public service motivation are significant and contextual. Within public organizations commitment to public values is significant, and non-profits regard compassion dimension as important. The results further reveal differences in public servants and non-profit workers’ attitudes and perceptions about organizational factors. The evidence shows within public organizations, public service motivation is enhanced by teamwork, workload support, and harmonious working environment. However, the evidence also shows that inhibiting access to advanced education, rules and regulations, lack of autonomy, and inadequate working conditions negatively influence public services within government organizations. The results within non-profit organizations reveal that autonomy, easy access to user-specific training, manager-employee association, and working conditions promote public service motivation and are significant. Employee to employee interactions and insufficient supplies, however, are shown to negatively impact public services. Overall public organizations have greater challenges, but public services are delivered with team approach and public servants supporting one another. Non-profit organizations have fewer difficulties and deliver public services to meet service users’ needs.
published_date 2024-07-18T05:22:37Z
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score 11.095862

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