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The role of emotion in explaining consumer satisfaction and future behavioural intention

David Martin, Martin O'Neill, Susan Hubbard, Adrian Palmer

Journal of Services Marketing, Volume: 22, Issue: 3, Pages: 224 - 236

Swansea University Author: Adrian Palmer

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DOI (Published version): 10.1108/08876040810871183

Published in: Journal of Services Marketing
ISSN: 0887-6045
Published: 2008
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URI: https://cronfa.swan.ac.uk/Record/cronfa6979
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first_indexed 2013-07-23T11:56:58Z
last_indexed 2018-02-09T04:34:40Z
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spelling 2011-10-01T00:00:00.0000000 v2 6979 2012-01-30 The role of emotion in explaining consumer satisfaction and future behavioural intention e508405c78d7aa3b6f7c3ab41a557536 Adrian Palmer Adrian Palmer true false 2012-01-30 Journal Article Journal of Services Marketing 22 3 224 236 0887-6045 31 12 2008 2008-12-31 10.1108/08876040810871183 COLLEGE NANME COLLEGE CODE Swansea University 2011-10-01T00:00:00.0000000 2012-01-30T17:36:26.4030000 Faculty of Humanities and Social Sciences School of Management - Business Management David Martin 1 Martin O'Neill 2 Susan Hubbard 3 Adrian Palmer 4
title The role of emotion in explaining consumer satisfaction and future behavioural intention
spellingShingle The role of emotion in explaining consumer satisfaction and future behavioural intention
Adrian Palmer
title_short The role of emotion in explaining consumer satisfaction and future behavioural intention
title_full The role of emotion in explaining consumer satisfaction and future behavioural intention
title_fullStr The role of emotion in explaining consumer satisfaction and future behavioural intention
title_full_unstemmed The role of emotion in explaining consumer satisfaction and future behavioural intention
title_sort The role of emotion in explaining consumer satisfaction and future behavioural intention
author_id_str_mv e508405c78d7aa3b6f7c3ab41a557536
author_id_fullname_str_mv e508405c78d7aa3b6f7c3ab41a557536_***_Adrian Palmer
author Adrian Palmer
author2 David Martin
Martin O'Neill
Susan Hubbard
Adrian Palmer
format Journal article
container_title Journal of Services Marketing
container_volume 22
container_issue 3
container_start_page 224
publishDate 2008
institution Swansea University
issn 0887-6045
doi_str_mv 10.1108/08876040810871183
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
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active_str 0
published_date 2008-12-31T03:08:37Z
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