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The effects of anticipatory emotions on service satisfaction and behavioral intention

Nicole Koenig-Lewis, Adrian Palmer

Journal of Services Marketing, Volume: 28, Issue: 6, Start page: Early Cite

Swansea University Author: Nicole Koenig-Lewis

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DOI (Published version): 10.1108/JSM-09-2013-0244

Published in: Journal of Services Marketing
Published: 2014
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College: School of Management
Issue: 6
Start Page: Early Cite