Journal article 603 views
The effects of anticipatory emotions on service satisfaction and behavioral intention
Nicole Koenig-Lewis,
Adrian Palmer
Journal of Services Marketing, Volume: 28, Issue: 6, Start page: Early Cite
Swansea University Author: Nicole Koenig-Lewis
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DOI (Published version): 10.1108/JSM-09-2013-0244
Abstract
The effects of anticipatory emotions on service satisfaction and behavioral intention
| Published in: | Journal of Services Marketing |
|---|---|
| Published: |
2014
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa18543 |
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| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Issue: |
6 |
| Start Page: |
Early Cite |