No Cover Image

Journal article 1148 views

The effects of anticipatory emotions on service satisfaction and behavioral intention

Nicole Koenig-Lewis, Adrian Palmer

Journal of Services Marketing, Volume: 28, Issue: 6, Start page: Early Cite

Swansea University Author: Nicole Koenig-Lewis

Full text not available from this repository: check for access using links below.

DOI (Published version): 10.1108/JSM-09-2013-0244

Published in: Journal of Services Marketing
Published: 2014
URI: https://cronfa.swan.ac.uk/Record/cronfa18543
first_indexed 2014-09-30T01:58:19Z
last_indexed 2018-02-09T04:53:15Z
id cronfa18543
recordtype SURis
fullrecord <?xml version="1.0"?><rfc1807><datestamp>2014-09-29T20:17:23.5759832</datestamp><bib-version>v2</bib-version><id>18543</id><entry>2014-09-29</entry><title>The effects of anticipatory emotions on service satisfaction and behavioral intention</title><swanseaauthors><author><sid>5a1ffd469a79856345f8bf07743bed24</sid><ORCID/><firstname>Nicole</firstname><surname>Koenig-Lewis</surname><name>Nicole Koenig-Lewis</name><active>true</active><ethesisStudent>false</ethesisStudent></author></swanseaauthors><date>2014-09-29</date><deptcode>CBAE</deptcode><abstract></abstract><type>Journal Article</type><journal>Journal of Services Marketing</journal><volume>28</volume><journalNumber>6</journalNumber><paginationStart>Early Cite</paginationStart><publisher/><keywords/><publishedDay>31</publishedDay><publishedMonth>12</publishedMonth><publishedYear>2014</publishedYear><publishedDate>2014-12-31</publishedDate><doi>10.1108/JSM-09-2013-0244</doi><url/><notes></notes><college>COLLEGE NANME</college><department>Management School</department><CollegeCode>COLLEGE CODE</CollegeCode><DepartmentCode>CBAE</DepartmentCode><institution>Swansea University</institution><apcterm/><lastEdited>2014-09-29T20:17:23.5759832</lastEdited><Created>2014-09-29T20:16:28.4608299</Created><path><level id="1">Faculty of Humanities and Social Sciences</level><level id="2">School of Management - Business Management</level></path><authors><author><firstname>Nicole</firstname><surname>Koenig-Lewis</surname><orcid/><order>1</order></author><author><firstname>Adrian</firstname><surname>Palmer</surname><order>2</order></author></authors><documents/><OutputDurs/></rfc1807>
spelling 2014-09-29T20:17:23.5759832 v2 18543 2014-09-29 The effects of anticipatory emotions on service satisfaction and behavioral intention 5a1ffd469a79856345f8bf07743bed24 Nicole Koenig-Lewis Nicole Koenig-Lewis true false 2014-09-29 CBAE Journal Article Journal of Services Marketing 28 6 Early Cite 31 12 2014 2014-12-31 10.1108/JSM-09-2013-0244 COLLEGE NANME Management School COLLEGE CODE CBAE Swansea University 2014-09-29T20:17:23.5759832 2014-09-29T20:16:28.4608299 Faculty of Humanities and Social Sciences School of Management - Business Management Nicole Koenig-Lewis 1 Adrian Palmer 2
title The effects of anticipatory emotions on service satisfaction and behavioral intention
spellingShingle The effects of anticipatory emotions on service satisfaction and behavioral intention
Nicole Koenig-Lewis
title_short The effects of anticipatory emotions on service satisfaction and behavioral intention
title_full The effects of anticipatory emotions on service satisfaction and behavioral intention
title_fullStr The effects of anticipatory emotions on service satisfaction and behavioral intention
title_full_unstemmed The effects of anticipatory emotions on service satisfaction and behavioral intention
title_sort The effects of anticipatory emotions on service satisfaction and behavioral intention
author_id_str_mv 5a1ffd469a79856345f8bf07743bed24
author_id_fullname_str_mv 5a1ffd469a79856345f8bf07743bed24_***_Nicole Koenig-Lewis
author Nicole Koenig-Lewis
author2 Nicole Koenig-Lewis
Adrian Palmer
format Journal article
container_title Journal of Services Marketing
container_volume 28
container_issue 6
container_start_page Early Cite
publishDate 2014
institution Swansea University
doi_str_mv 10.1108/JSM-09-2013-0244
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 0
active_str 0
published_date 2014-12-31T11:14:24Z
_version_ 1850666662903152640
score 11.088971

Similar Items