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The effects of anticipatory emotions on service satisfaction and behavioral intention

Nicole Koenig-Lewis, Adrian Palmer

Journal of Services Marketing, Volume: 28, Issue: 6, Start page: Early Cite

Swansea University Author: Nicole Koenig-Lewis

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DOI (Published version): 10.1108/JSM-09-2013-0244

Published in: Journal of Services Marketing
Published: 2014
URI: https://cronfa.swan.ac.uk/Record/cronfa18543
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first_indexed 2014-09-30T01:58:19Z
last_indexed 2018-02-09T04:53:15Z
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spelling 2014-09-29T20:17:23.5759832 v2 18543 2014-09-29 The effects of anticipatory emotions on service satisfaction and behavioral intention 5a1ffd469a79856345f8bf07743bed24 Nicole Koenig-Lewis Nicole Koenig-Lewis true false 2014-09-29 Journal Article Journal of Services Marketing 28 6 Early Cite 31 12 2014 2014-12-31 10.1108/JSM-09-2013-0244 COLLEGE NANME COLLEGE CODE Swansea University 2014-09-29T20:17:23.5759832 2014-09-29T20:16:28.4608299 School of Management Marketing and Strategy Nicole Koenig-Lewis 1 Adrian Palmer 2
title The effects of anticipatory emotions on service satisfaction and behavioral intention
spellingShingle The effects of anticipatory emotions on service satisfaction and behavioral intention
Nicole Koenig-Lewis
title_short The effects of anticipatory emotions on service satisfaction and behavioral intention
title_full The effects of anticipatory emotions on service satisfaction and behavioral intention
title_fullStr The effects of anticipatory emotions on service satisfaction and behavioral intention
title_full_unstemmed The effects of anticipatory emotions on service satisfaction and behavioral intention
title_sort The effects of anticipatory emotions on service satisfaction and behavioral intention
author_id_str_mv 5a1ffd469a79856345f8bf07743bed24
author_id_fullname_str_mv 5a1ffd469a79856345f8bf07743bed24_***_Nicole Koenig-Lewis
author Nicole Koenig-Lewis
author2 Nicole Koenig-Lewis
Adrian Palmer
format Journal article
container_title Journal of Services Marketing
container_volume 28
container_issue 6
container_start_page Early Cite
publishDate 2014
institution Swansea University
doi_str_mv 10.1108/JSM-09-2013-0244
college_str School of Management
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hierarchy_top_id schoolofmanagement
hierarchy_top_title School of Management
hierarchy_parent_id schoolofmanagement
hierarchy_parent_title School of Management
department_str Marketing and Strategy{{{_:::_}}}School of Management{{{_:::_}}}Marketing and Strategy
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published_date 2014-12-31T03:36:04Z
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