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Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement

C. R Lages, N. F Piercy, Nigel Piercy

Journal of Service Research, Volume: 15, Issue: 2, Pages: 215 - 230

Swansea University Author: Nigel Piercy

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Published in: Journal of Service Research
ISSN: 1094-6705 1552-7379
Published: 2012
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URI: https://cronfa.swan.ac.uk/Record/cronfa15838
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College: Faculty of Humanities and Social Sciences
Issue: 2
Start Page: 215
End Page: 230