Journal article 810 views
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
C. R Lages,
N. F Piercy,
Nigel Piercy
Journal of Service Research, Volume: 15, Issue: 2, Pages: 215 - 230
Swansea University Author: Nigel Piercy
Full text not available from this repository: check for access using links below.
DOI (Published version): 10.1177/1094670511436005
Abstract
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
| Published in: | Journal of Service Research |
|---|---|
| ISSN: | 1094-6705 1552-7379 |
| Published: |
2012
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| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa15838 |
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2013-09-26T11:45:15Z |
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2018-02-09T04:48:00Z |
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cronfa15838 |
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2013-11-05T11:48:47.3180588 v2 15838 2013-09-09 Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement df21aa7b844f3fd66857825544318e97 Nigel Piercy Nigel Piercy true false 2013-09-09 Journal Article Journal of Service Research 15 2 215 230 1094-6705 1552-7379 31 12 2012 2012-12-31 10.1177/1094670511436005 COLLEGE NANME COLLEGE CODE Swansea University 2013-11-05T11:48:47.3180588 2013-09-09T17:34:56.3798385 Faculty of Humanities and Social Sciences School of Management - Business Management C. R Lages 1 N. F Piercy 2 Nigel Piercy 3 |
| title |
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement |
| spellingShingle |
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement Nigel Piercy |
| title_short |
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement |
| title_full |
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement |
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Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement |
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Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement |
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Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement |
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df21aa7b844f3fd66857825544318e97_***_Nigel Piercy |
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Nigel Piercy |
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C. R Lages N. F Piercy Nigel Piercy |
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Journal of Service Research |
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15 |
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215 |
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2012 |
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1094-6705 1552-7379 |
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10.1177/1094670511436005 |
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