Journal article 810 views
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
C. R Lages,
N. F Piercy,
Nigel Piercy
Journal of Service Research, Volume: 15, Issue: 2, Pages: 215 - 230
Swansea University Author: Nigel Piercy
Full text not available from this repository: check for access using links below.
DOI (Published version): 10.1177/1094670511436005
Abstract
Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement
| Published in: | Journal of Service Research |
|---|---|
| ISSN: | 1094-6705 1552-7379 |
| Published: |
2012
|
| Online Access: |
Check full text
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| URI: | https://cronfa.swan.ac.uk/Record/cronfa15838 |
| College: |
Faculty of Humanities and Social Sciences |
|---|---|
| Issue: |
2 |
| Start Page: |
215 |
| End Page: |
230 |