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Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel / Akhter Mahmud; K. Yogesh; Kumar Vinod; Kumar Uma

Computers in Human Behavior, Volume: 61, Pages: 255 - 270

Swansea University Author: Dwivedi, Yogesh

Published in: Computers in Human Behavior
ISSN: 07475632
Published: Elsevier BV 2016
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa31653
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College: School of Management
Start Page: 255
End Page: 270