No Cover Image

Journal article 707 views 336 downloads

Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel

Akhter Mahmud, K. Yogesh, Kumar Vinod, Kumar Uma, Yogesh Dwivedi Orcid Logo

Computers in Human Behavior, Volume: 61, Pages: 255 - 270

Swansea University Author: Yogesh Dwivedi Orcid Logo

Published in: Computers in Human Behavior
ISSN: 07475632
Published: Elsevier BV 2016
Online Access: Check full text

Tags: Add Tag
No Tags, Be the first to tag this record!
College: Faculty of Humanities and Social Sciences
Start Page: 255
End Page: 270