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Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel

Akhter Mahmud, K. Yogesh, Kumar Vinod, Kumar Uma, Yogesh Dwivedi Orcid Logo

Computers in Human Behavior, Volume: 61, Pages: 255 - 270

Swansea University Author: Yogesh Dwivedi Orcid Logo

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DOI (Published version): 10.1016/j.chb.2016.03.002

Published in: Computers in Human Behavior
ISSN: 07475632
Published: Elsevier BV 2016
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URI: https://cronfa.swan.ac.uk/Record/cronfa31653
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first_indexed 2017-01-20T05:53:47Z
last_indexed 2018-11-06T19:49:50Z
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title Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
spellingShingle Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
Yogesh Dwivedi
title_short Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
title_full Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
title_fullStr Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
title_full_unstemmed Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
title_sort Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Akhter Mahmud
K. Yogesh
Kumar Vinod
Kumar Uma
Yogesh Dwivedi
format Journal article
container_title Computers in Human Behavior
container_volume 61
container_start_page 255
publishDate 2016
institution Swansea University
issn 07475632
doi_str_mv 10.1016/j.chb.2016.03.002
publisher Elsevier BV
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
published_date 2016-08-31T03:38:41Z
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score 11.035634

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