Journal article 987 views 455 downloads
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
Computers in Human Behavior, Volume: 61, Pages: 255 - 270
Swansea University Author: Yogesh Dwivedi
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DOI (Published version): 10.1016/j.chb.2016.03.002
Abstract
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
Published in: | Computers in Human Behavior |
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ISSN: | 07475632 |
Published: |
Elsevier BV
2016
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URI: | https://cronfa.swan.ac.uk/Record/cronfa31653 |
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2018-11-06T18:18:44.0010866 v2 31653 2017-01-19 Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2017-01-19 BBU Journal Article Computers in Human Behavior 61 255 270 Elsevier BV 07475632 31 8 2016 2016-08-31 10.1016/j.chb.2016.03.002 COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2018-11-06T18:18:44.0010866 2017-01-19T23:24:13.3841508 Faculty of Humanities and Social Sciences School of Management - Business Management Akhter Mahmud 1 K. Yogesh 2 Kumar Vinod 3 Kumar Uma 4 Yogesh Dwivedi 0000-0002-5547-9990 5 0031653-19042018115009.pdf 31653.pdf 2018-04-19T11:50:09.9400000 Output 580808 application/pdf Accepted Manuscript true 2017-02-11T00:00:00.0000000 true eng |
title |
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel |
spellingShingle |
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel Yogesh Dwivedi |
title_short |
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel |
title_full |
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel |
title_fullStr |
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel |
title_full_unstemmed |
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel |
title_sort |
Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel |
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d154596e71b99ad1285563c8fdd373d7 |
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d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi |
author |
Yogesh Dwivedi |
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Akhter Mahmud K. Yogesh Kumar Vinod Kumar Uma Yogesh Dwivedi |
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Computers in Human Behavior |
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61 |
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255 |
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2016 |
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Swansea University |
issn |
07475632 |
doi_str_mv |
10.1016/j.chb.2016.03.002 |
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Elsevier BV |
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Faculty of Humanities and Social Sciences |
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Faculty of Humanities and Social Sciences |
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Faculty of Humanities and Social Sciences |
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School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management |
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published_date |
2016-08-31T03:38:41Z |
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score |
11.031242 |