No Cover Image

Journal article 929 views 438 downloads

Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel

Akhter Mahmud, K. Yogesh, Kumar Vinod, Kumar Uma, Yogesh Dwivedi Orcid Logo

Computers in Human Behavior, Volume: 61, Pages: 255 - 270

Swansea University Author: Yogesh Dwivedi Orcid Logo

Check full text

DOI (Published version): 10.1016/j.chb.2016.03.002

Published in: Computers in Human Behavior
ISSN: 07475632
Published: Elsevier BV 2016
Online Access: Check full text

URI: https://cronfa.swan.ac.uk/Record/cronfa31653
Tags: Add Tag
No Tags, Be the first to tag this record!
first_indexed 2017-01-20T05:53:47Z
last_indexed 2018-11-06T19:49:50Z
id cronfa31653
recordtype SURis
fullrecord <?xml version="1.0"?><rfc1807><datestamp>2018-11-06T18:18:44.0010866</datestamp><bib-version>v2</bib-version><id>31653</id><entry>2017-01-19</entry><title>Reformation of public service to meet citizens&#x2019; needs as customers: Evaluating SMS as an alternative service delivery channel</title><swanseaauthors><author><sid>d154596e71b99ad1285563c8fdd373d7</sid><ORCID>0000-0002-5547-9990</ORCID><firstname>Yogesh</firstname><surname>Dwivedi</surname><name>Yogesh Dwivedi</name><active>true</active><ethesisStudent>false</ethesisStudent></author></swanseaauthors><date>2017-01-19</date><deptcode>BBU</deptcode><abstract/><type>Journal Article</type><journal>Computers in Human Behavior</journal><volume>61</volume><paginationStart>255</paginationStart><paginationEnd>270</paginationEnd><publisher>Elsevier BV</publisher><issnPrint>07475632</issnPrint><keywords/><publishedDay>31</publishedDay><publishedMonth>8</publishedMonth><publishedYear>2016</publishedYear><publishedDate>2016-08-31</publishedDate><doi>10.1016/j.chb.2016.03.002</doi><url/><notes/><college>COLLEGE NANME</college><department>Business</department><CollegeCode>COLLEGE CODE</CollegeCode><DepartmentCode>BBU</DepartmentCode><institution>Swansea University</institution><apcterm/><lastEdited>2018-11-06T18:18:44.0010866</lastEdited><Created>2017-01-19T23:24:13.3841508</Created><path><level id="1">Faculty of Humanities and Social Sciences</level><level id="2">School of Management - Business Management</level></path><authors><author><firstname>Akhter</firstname><surname>Mahmud</surname><order>1</order></author><author><firstname>K.</firstname><surname>Yogesh</surname><order>2</order></author><author><firstname>Kumar</firstname><surname>Vinod</surname><order>3</order></author><author><firstname>Kumar</firstname><surname>Uma</surname><order>4</order></author><author><firstname>Yogesh</firstname><surname>Dwivedi</surname><orcid>0000-0002-5547-9990</orcid><order>5</order></author></authors><documents><document><filename>0031653-19042018115009.pdf</filename><originalFilename>31653.pdf</originalFilename><uploaded>2018-04-19T11:50:09.9400000</uploaded><type>Output</type><contentLength>580808</contentLength><contentType>application/pdf</contentType><version>Accepted Manuscript</version><cronfaStatus>true</cronfaStatus><embargoDate>2017-02-11T00:00:00.0000000</embargoDate><copyrightCorrect>true</copyrightCorrect><language>eng</language></document></documents><OutputDurs/></rfc1807>
spelling 2018-11-06T18:18:44.0010866 v2 31653 2017-01-19 Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel d154596e71b99ad1285563c8fdd373d7 0000-0002-5547-9990 Yogesh Dwivedi Yogesh Dwivedi true false 2017-01-19 BBU Journal Article Computers in Human Behavior 61 255 270 Elsevier BV 07475632 31 8 2016 2016-08-31 10.1016/j.chb.2016.03.002 COLLEGE NANME Business COLLEGE CODE BBU Swansea University 2018-11-06T18:18:44.0010866 2017-01-19T23:24:13.3841508 Faculty of Humanities and Social Sciences School of Management - Business Management Akhter Mahmud 1 K. Yogesh 2 Kumar Vinod 3 Kumar Uma 4 Yogesh Dwivedi 0000-0002-5547-9990 5 0031653-19042018115009.pdf 31653.pdf 2018-04-19T11:50:09.9400000 Output 580808 application/pdf Accepted Manuscript true 2017-02-11T00:00:00.0000000 true eng
title Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
spellingShingle Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
Yogesh Dwivedi
title_short Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
title_full Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
title_fullStr Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
title_full_unstemmed Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
title_sort Reformation of public service to meet citizens’ needs as customers: Evaluating SMS as an alternative service delivery channel
author_id_str_mv d154596e71b99ad1285563c8fdd373d7
author_id_fullname_str_mv d154596e71b99ad1285563c8fdd373d7_***_Yogesh Dwivedi
author Yogesh Dwivedi
author2 Akhter Mahmud
K. Yogesh
Kumar Vinod
Kumar Uma
Yogesh Dwivedi
format Journal article
container_title Computers in Human Behavior
container_volume 61
container_start_page 255
publishDate 2016
institution Swansea University
issn 07475632
doi_str_mv 10.1016/j.chb.2016.03.002
publisher Elsevier BV
college_str Faculty of Humanities and Social Sciences
hierarchytype
hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
document_store_str 1
active_str 0
published_date 2016-08-31T03:38:41Z
_version_ 1763751725992247296
score 11.017797

Similar Items