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Customer Experience Management: a critical review of an emerging idea

Adrian Palmer

Journal of Services Marketing, Volume: 24(3), Pages: 196 - 208

Swansea University Author: Adrian Palmer

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DOI (Published version): 10.1108/08876041011040604

Published in: Journal of Services Marketing
Published: Emerald 2010
Online Access: http://www.emeraldinsight.com/journals.htm?articleid=1863456&show=pdf
URI: https://cronfa.swan.ac.uk/Record/cronfa5239
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last_indexed 2018-02-09T04:31:22Z
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spelling 2011-10-01T00:00:00.0000000 v2 5239 2011-10-01 Customer Experience Management: a critical review of an emerging idea e508405c78d7aa3b6f7c3ab41a557536 Adrian Palmer Adrian Palmer true false 2011-10-01 Journal Article Journal of Services Marketing 24(3) 196 208 Emerald 31 12 2010 2010-12-31 10.1108/08876041011040604 http://www.emeraldinsight.com/journals.htm?articleid=1863456&amp;show=pdf <p>Palmer, A</p> COLLEGE NANME COLLEGE CODE Swansea University 2011-10-01T00:00:00.0000000 2011-10-01T00:00:00.0000000 Faculty of Humanities and Social Sciences School of Management - Business Management Adrian Palmer 1
title Customer Experience Management: a critical review of an emerging idea
spellingShingle Customer Experience Management: a critical review of an emerging idea
Adrian Palmer
title_short Customer Experience Management: a critical review of an emerging idea
title_full Customer Experience Management: a critical review of an emerging idea
title_fullStr Customer Experience Management: a critical review of an emerging idea
title_full_unstemmed Customer Experience Management: a critical review of an emerging idea
title_sort Customer Experience Management: a critical review of an emerging idea
author_id_str_mv e508405c78d7aa3b6f7c3ab41a557536
author_id_fullname_str_mv e508405c78d7aa3b6f7c3ab41a557536_***_Adrian Palmer
author Adrian Palmer
author2 Adrian Palmer
format Journal article
container_title Journal of Services Marketing
container_volume 24(3)
container_start_page 196
publishDate 2010
institution Swansea University
doi_str_mv 10.1108/08876041011040604
publisher Emerald
college_str Faculty of Humanities and Social Sciences
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hierarchy_top_id facultyofhumanitiesandsocialsciences
hierarchy_top_title Faculty of Humanities and Social Sciences
hierarchy_parent_id facultyofhumanitiesandsocialsciences
hierarchy_parent_title Faculty of Humanities and Social Sciences
department_str School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management
url http://www.emeraldinsight.com/journals.htm?articleid=1863456&amp;show=pdf
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published_date 2010-12-31T03:08:04Z
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