Journal article 1232 views
Customer Experience Management: a critical review of an emerging idea
Adrian Palmer
Journal of Services Marketing, Volume: 24(3), Pages: 196 - 208
Swansea University Author: Adrian Palmer
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DOI (Published version): 10.1108/08876041011040604
Abstract
Customer Experience Management: a critical review of an emerging idea
Published in: | Journal of Services Marketing |
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Published: |
Emerald
2010
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Online Access: |
http://www.emeraldinsight.com/journals.htm?articleid=1863456&show=pdf |
URI: | https://cronfa.swan.ac.uk/Record/cronfa5239 |
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2011-10-01T00:00:00.0000000 v2 5239 2011-10-01 Customer Experience Management: a critical review of an emerging idea e508405c78d7aa3b6f7c3ab41a557536 Adrian Palmer Adrian Palmer true false 2011-10-01 Journal Article Journal of Services Marketing 24(3) 196 208 Emerald 31 12 2010 2010-12-31 10.1108/08876041011040604 http://www.emeraldinsight.com/journals.htm?articleid=1863456&show=pdf <p>Palmer, A</p> COLLEGE NANME COLLEGE CODE Swansea University 2011-10-01T00:00:00.0000000 2011-10-01T00:00:00.0000000 Faculty of Humanities and Social Sciences School of Management - Business Management Adrian Palmer 1 |
title |
Customer Experience Management: a critical review of an emerging idea |
spellingShingle |
Customer Experience Management: a critical review of an emerging idea Adrian Palmer |
title_short |
Customer Experience Management: a critical review of an emerging idea |
title_full |
Customer Experience Management: a critical review of an emerging idea |
title_fullStr |
Customer Experience Management: a critical review of an emerging idea |
title_full_unstemmed |
Customer Experience Management: a critical review of an emerging idea |
title_sort |
Customer Experience Management: a critical review of an emerging idea |
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e508405c78d7aa3b6f7c3ab41a557536 |
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e508405c78d7aa3b6f7c3ab41a557536_***_Adrian Palmer |
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Adrian Palmer |
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Adrian Palmer |
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Journal article |
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Journal of Services Marketing |
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24(3) |
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196 |
publishDate |
2010 |
institution |
Swansea University |
doi_str_mv |
10.1108/08876041011040604 |
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Emerald |
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Faculty of Humanities and Social Sciences |
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Faculty of Humanities and Social Sciences |
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facultyofhumanitiesandsocialsciences |
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Faculty of Humanities and Social Sciences |
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School of Management - Business Management{{{_:::_}}}Faculty of Humanities and Social Sciences{{{_:::_}}}School of Management - Business Management |
url |
http://www.emeraldinsight.com/journals.htm?articleid=1863456&show=pdf |
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published_date |
2010-12-31T03:06:15Z |
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